Customer Support Specialist for mobile Fitness App

Currently, we are seeking a talented Customer Support Specialist to join our team.

Project Overview:

The development of a Mobile Fitness App is an ambitious project aimed at creating a cutting-edge fitness application for both iOS and Android platforms. The app will serve as a comprehensive fitness companion, offering users features such as workout routines, nutrition tracking, progress analytics, and social integration. This project seeks to provide users with a seamless fitness experience, from setting goals to achieving them, all within a user-friendly mobile application. The role of Customer Support for the development of a Mobile Fitness App is crucial in ensuring a positive user experience and addressing user inquiries, concerns, and issues. Here’s a detailed description of the Customer Support role in this project:

Responsibilities:

Provide timely and helpful responses to user inquiries, feedback, and support requests.
Assist users with any issues they encounter while using the mobile fitness app, including technical problems, billing inquiries, and navigation difficulties.
Offer guidance on app features, settings, and functionality to help users make the most of the app.
Investigate and troubleshoot user-reported issues, working closely with the development team to diagnose and resolve technical problems.
Maintain a comprehensive knowledge base of common user questions and issues, enabling quick and accurate problem resolution.
Act as a liaison between users and the development team by gathering and documenting user feedback and feature requests.
Provide insights and feedback on recurring issues or trends to help improve the app’s user experience.
Engage with users on various communication channels, such as email, chat, and social media.
Create and update support documentation, FAQs, and tutorials to empower users to find answers independently.
Provide regular reports to the project team on common issues, user sentiment, and areas where improvements are needed.
Collaborate with the development team to prioritize bug fixes and feature enhancements based on user feedback.

Requirements:

Possess excellent written and verbal communication skills.
Exhibit strong problem-solving abilities with acute attention to detail.
Capable of working both independently and collaboratively as part of a team.
Proficient in using ticketing systems and CRM software.
Prior experience in customer service or related fields.
Technical aptitude and the ability to troubleshoot technical issues.
Flexibility to work during evenings and weekends, if required.
Demonstrate patience, empathy, and a strong customer-focused mindset.
Skilled at managing multiple tasks and prioritizing workload.
Experience in social media management and community engagement is advantageous.

Mandatory Skills
Customer Support

Mandatory Languages
English

Salary
Salary from $6 up to $9

Working Conditions:

Remote position on contract employment basis
Working schedule: Monday to Friday – Business EST hours
Holidays and days off are negotiable
English-speaking work environment