Customer Support Specialist – Part Time

Are you a Customer Support Specialist who is passionate about helping others with AMAZING attention to detail who wants to join a fun & collaborative team? If so, we’re looking for someone just like YOU!
Primal Video is a team of video & marketing geeks with a YouTube channel with over 1.5M subscribers, an awesome community of kick-ass subscribers + paid members, and a HUGE focus on helping people get results!
We may be small, but we run a super efficient company reaching millions of entrepreneurs across the globe, so every position is critical and everyone’s input is valued. Most importantly, we’re awesome.

About The Role
Your role is to support our Primal Video Accelerator community and help the Primal Video team by performing integral support tasks day-to-day. These tasks may vary from time to time and depending on your specific skill set, but here a few things you might expect to do in a work day:
Helping our Accelerator members with general support & account-related enquiries.
Respond to emails from brands, companies and subscribers.
Collecting customer success stories and encouraging members to share their wins & stories!
Helping to optimise internal processes & improve efficiency in all our support functions.
And of course, there’s always related general admin stuff as required!

What We Offer
This is a great opportunity to grow and learn in an online business. Here’s what you can expect:
A casual and flexible workplace with great bosses (we’re only a little biased…)
A team that loves to hear your amazing ideas
An environment that encourages growth professionally and personally

Let’s Talk Skills
If you’re our ideal person:
You’re a bona-fide people-person. You’re empathetic, love engaging with people, and get a massive kick out of helping others succeed!
You have an incredibly high attention to detail and excellent organizational skills.
Possessing some kick-ass critical thinking & problem solving skills being able to identify the tone of an email and tailor responses for each individual.
FLUENT in written & spoken English, with amazing communication skills.
Did we mention detail-oriented? To demonstrate that awesome attention to detail of yours, add the words “I’m your new customer support specialist!” in the subject line of your application
You’re technologically savvy, embrace digital tools and are comfortable with automating your workflow – this is important! At Primal Video, we live on digital tools like Missive, Google Chat, ClickUp, Kajabi, Zoom and more. You don’t need to know all these systems to get the job, but you definitely need to be comfortable learning new tools and tech!
You’re trustworthy, dependable and can think out of the box to get things done
Extra points for prior experience succeeding in a similar role!
This is a great job with a fun & super casual (but very hard working) team. There are strict deadlines for everything. You must be willing to commit and go all-in 100%!
Don’t worry if you haven’t got experience in all the tasks we mentioned – we’re willing to work with the right person as long as they’re passionate, quick to learn new things and always give their best..

If this is all sounding good to you, follow the steps below thoroughly, like your future depends on it, because this could be the dream job you’ve been looking for.
Submit the application, along with your resume and the following:
A sentence or two about WHY you would be a good fit for this position, and your previous customer support experience that makes you perfect for this role;
Tell us about a time when you were able to help a customer overcome a problem that you’re proud of.
A link to your short video submission, following the instructions below…

Video Submission Task:
Many of the new members to our Primal Video Accelerator program are just starting out on YouTube and getting in front of the camera for the very first time – which can be a nerve-wracking experience!
We all know the biggest successes lie on the other side of fear, so record a quick video welcoming new members to the community, getting them excited and encouraging them to post a quick intro to the group.
It may help to follow this simple structure:
Quickly introduce yourself.
Welcome them to the Primal Video Accelerator community (our private members-only Facebook group).
Encourage them to post a quick intro into the group.
Your video can be in landscape or portrait, and doesn’t need to be any longer than 30-60 seconds long. (Make sure to upload or share a link to it in your application!)