Customer Support Specialist (Phone, E-Mail and Social Media)

**Written customer support specialist needed – FULLY REMOTE – Training provided!**

Want to Work with Really Great People?

At ReMar Review, We are a tight-knit group and we’re passionate about what we do. If you thrive on challenges and collaboration and work hard no matter who is watching, we want to talk to you! At ReMar, we believe it’s possible to love coming to work.

We believe in teamwork and communication. Standards are high, and we take pride in exceeding expectations. It’s how we’ve gotten to where we are, and it’s how we grow. We are a small-sized company with a big heart. If you’re looking for an opportunity that’s authentic, meaningful, and emphasizes living a balanced life, ReMar is the place for you.

Essential Functions:

– Work as part of a team of customer service representatives all working remote.
– Respond to inbound customer e-mails and written correspondence via Social Media Channels
– Provide excellent support by answering questions pertaining to our educational products for nursing students.
– Recommend solutions to which educational products the company offers which can help a student study more effectively.
-While performing the duties of this position, the employee will view, have access to, and work with confidential data. The employee in this position must adhere to strict confidentiality policies and procedures.
– Document customer interactions
– Perform related duties as requested.

***This job is full-time and REMOTE! No Saturday Work (woo-hoo!)

One (1) or more years of customer service experience.

Essential Knowledge, Skills & Abilities

– Must have a “customer-centric” and enthusiastic attitude.
– Strong attention to detail and the ability to work independently with exceptional problem-solving skills.
– Excellent organizational and follow-up skills with a strong sense of urgency.
– Familiarity with positive language and encouragement to students who may be discouraged.
– Ability to manage multiple priorities and work under pressure with emails.
– Proficiency in Microsoft Word, Facebook, and other social media platforms.
– Perfect English understanding and grammar are a must.
– A strong internet connection is needed.
– Hubstaff is used to track working hours.

*Questions*

Please follow the instructions below accurately:
1) Please tell us about your previous customer service experience?
2) What kind of customer service are you happiest doing?
3) Which tasks in these jobs did you like to do best and which you liked the least?
4) Do you work from home or a shared workspace?
5) Is your internet fast enough for voice and video conversations with no interference?
6) How would you describe yourself?
7) Why do you want to work with us?
8) Is there anything else you would like to tell us that we did not ask?
9) Why are you leaving your current job? Or why did you leave your most recent job?

NOTE: In the SUBJECT LINE of your application, please include the following: RR2024

Thank you so much for taking the time to answer these questions. If you have any questions for me about this position or just wanted to chat with me, feel free to reach out! My email is Click to view

If your application is considered we will invite you to a video interview.
God bless!