Description
Creatunity LLC, a rapidly growing marketing and advertising agency, is seeking a highly-motivated Phone Sales Manager to join our dynamic team. The ideal candidate will have a passion for sales and a proven track record of success in phone sales management. As a Phone Sales Manager, you will be responsible for driving revenue growth through managing and coaching a team of phone sales representatives. In addition, you will be responsible for collaborating with the leadership team to develop sales strategies to achieve our revenue goals.
Responsibilities
– Responding to inquiries and complaints from customers by phone, email, or live chat
– Providing prompt, courteous, and professional service to all clients
– Troubleshooting technical issues and escalating complex problems to the appropriate department
– Maintaining accurate records of all client interactions and transactions
– Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
– Identifying opportunities to improve the customer experience and communicating these to the team
– Actively selling company’s products to customers
Requirements
– Bachelor’s degree in a related field (e.g. business, marketing, communication)
– 2+ years of experience in a customer support role, preferably in the marketing or advertising industry
– Excellent communication skills, both written and verbal
– Proven success records in phone sales
– Ability to work well under pressure in a fast-paced environment
– Strong problem-solving skills and attention to detail
– Experience using customer support software (e.g. Gorgias etc.)
Benefits and Conditions
– Independent Contractor Agreement
– Quarterly Performance Bonus
– Monthly Performance Bonus
– 13th Month Pay
– Health Insurance Reimbursement
– WFH Upgrade Allowance
– 15 Days Paid Time-Off
– 6 Company Wide Holidays
– 6 Country Holidays
– 100% Fully Remote
– 9 AM-5 PM CST
Please send your application through the form: /creatunity-llc/j/121E5A7F8C/
APPLY FOR THIS JOB:
Company: Creatunity
Name: Anna Kanabaja
Email: