US Digital Limited is a rapidly growing e-commerce company specializing in drop shipping. As we expand, we seek a dedicated Customer Support Specialist to join our team and help us maintain our commitment to excellence.
Position Overview:
We are looking for a Customer Support Specialist experienced in handling email inquiries specifically within the Shopify platform. The primary responsibility of this role will be to manage emails from our 6 stores across Europe regarding various customer inquiries, concerns, and feedback via email, ensuring prompt and satisfactory resolution for each customer. We are looking for a problem-solver, resourceful, and easy-to-train candidate.
Responsibilities:
– Respond promptly and professionally to customer inquiries and concerns via email (Outlook) within established response – timeframes.
– Provide accurate information regarding products, orders, shipping, and other inquiries related to the Shopify platform.
– Investigate and resolve customer issues effectively and efficiently, ensuring a positive customer experience and avoiding escalation as much as possible.
– Document necessary information following our structure (sheets, docs, etc).
– Stay up-to-date on product knowledge, company policies, and industry trends to provide the highest level of service to customers.
Requirements:
– Strong emphasis on email communication.
– Excellent written communication skills with a keen attention to detail and grammar.
– Proven experience working with the Shopify platform, including navigating the admin interface, processing orders, and managing customer inquiries (You may also state the Shopify stores you’ve worked with in the past in your application letter, it would be a plus!)
– Knowledge of translation tools such as DeepL and ChatGPT is a plus.
– Self-motivated with a positive attitude and a passion for delivering exceptional customer service.
– Proficiency in using MS Outlook, CRM systems, and other customer support tools is a plus.
– And most, NOT TARDY!
Benefits:
– Remote work opportunity with a flexible schedule.
– Long-term commitment and a possibility to be transitioned to a full-time position
– Opportunity for growth and advancement within a fast-growing company
– A supportive and collaborative team environment focused on achieving shared goals.
How to Apply:
If you meet the requirements and are excited about the opportunity to join our team, please submit your resume and a cover letter outlining your relevant experience and answering the following questions:
1. Can you provide us with some of the stores you have worked with in the past? (particularly Shopify stores)
2. What makes you stand out among other candidates?
3. Why should we NOT hire you?
Lastly, please make sure to put the word “RELEVANT” in the subject line to make sure that you have read everything.
APPLY FOR THIS JOB:
Company: US Digital Limited
Name: Danica
Email: