Customer Support & Success Agent

Join Our Team as a Customer Support & Success Agent!

At N.E. Studios, we’re on a mission to redefine social media management and influencer marketing. We’re looking for a dynamic Customer Support & Success Agent who is determined to make sales and play a pivotal role in our journey towards becoming a leading influencer management agency.

What You’ll Do:
-Reply to and manage incoming customer inquiries on all platforms (social media, website, ticket center, etc.) while providing an outstanding level of customer service through clear and accurate communication.
-Build rapport and develop good relationships with potential clients leading to successful sales
-Use every customer interaction as an opportunity to illustrate Above & Beyond customer care.
-Collaborate with internal teams to address customer concerns
-Maintain a high level of customer satisfaction and a positive attitude in all interactions
-Stay up-to-date with product knowledge and company policies

Who You Are:
-A friendly, engaging and motivated professional who is excited about having a long-term career in sales.
-Possess excellent organizational and communication skills (oral and written).
-Able to handle multiple customer inquiries and conversations simultaneously.
-Has the ability to follow provided guidelines and instructions.
-Flexible to work in rotating shifts, including evenings, weekends, and holidays.
-Has knowledge of web services and mobile applications.
-Be creative on a daily basis in finding ways to better serve our end users and internal services.
-Identify areas for improvement and help develop the customer care department.

What We Offer:
-An opportunity to grow with a forward-thinking company.
-A supportive and dynamic team environment.
-Competitive salary and benefits
-Continuous learning and development opportunities in the fast-paced world of social media.

Start Date: ASAP
Location: Remote
Job Type: Full-time
Pay: $3 per hour + Commission
Working Hours: 56 hours/week with 2 weekdays off per month

We are not after certain qualifications or experience, instead, we hire people for who they are, what their values are, and for the potential we see in them.

Send your Resume with the subject line “Customer Support & Success Agent” and the code word “FFM05”.

We can’t wait to have you on board and grow together in this exciting industry!