Customer Support – Sustainable Brand

If you love dealing with customers and working in an administrative capacity in Sustainable Fashion this is the role for you!

This is a varied role where you’ll be working on a wide range of tasks around customer service, after sales success, IT and developing our wholesale and retail relationships while providing incredible service to our clients.

Must be able to work according to the UK hours from 8am to 5pm.

Reply within 1.5 hours to all Customers on various platform mainly email and social media channels.

Social Media Interaction / Engaging with our customer and our community on social media

Daily 1 hour customer interaction to increasing engagement with 30 new customers.

Proactively daily checking of our website and various platforms to ensure they are updated for in stock items.

Administrative tasks around website management and reporting every monday assist in building the sales report and other analytical data.

Being comfortable to ask our customers as to why they did not purchase either via email or phone call.

Building relationships with our clients and customers.

Providing amazing end-to-end customer service for customers via social media, WhatsApp, Facebook, business suite, Shopify inbox

Processing orders

Assisting the CEO with the management of various vendors’ invoices and communications.

Taking and allocating payments and filing invoices

Gathering feedback from customers to improve our service

Assistance with trade show organization

Any other duties as required

Key Skills / Attributes:
Must have excellent time management skills
Must be super organised, have good engagement skills as well as good communication and brand development skills.
Must be super efficient with timely feedback to all stakeholders
Must know how to work with dashboards.
Excellent English with super amazing verbal and written communication skills
Enjoy talking to potential clients both over the phone and in person
Takes pride in the work you deliver with a ‘can-do’ attitude
Adaptability – You must be open to change and adapt as the company grows
Tech-savvy (Good with a smartphone and a computer)

Experience with Microsoft outlook and google would be ideal.