Customer Support Trucking Logistics

Eveready Express is a well-established leader in trucking, courier, logistics, and distribution. Founded in 1984, we pride ourselves on Honesty, Integrity, and Mutual Respect.

Our growing team includes Thirteen virtual members currently, in addition to six staffed on-site in the USA

Requirements:

– Previous customer support or dispatch experience in the TRUCKING INDUSTRY
– EXPERIENCE IN THE US LOGISTICS OR TRUCKING INDUSTRY IS A MUST
– Excellent spoken and written English
– Ability to MULTI-TASK in a FAST-PACED environment, including phone and email support
– Great customer service personality and upbeat attitude
– Work as a team player to fulfill our mission together
– Flexibility to be cross-trained on different facets of the business: such as ISA/prospecting(with commission)

General Responsibilities include:

-Monitoring and answering phones, emails, intercompany teams chat, to quote and enter shipping orders, and other queries.
– Attention to details such as dimensions, pick-up locations, and special instructions in order to ensure customers’ needs are met.
– Contact customers to schedule delivery appointments, update re-service delays, wait for time reports, etc
– General administrative and associated duties
– If there are no CS tasks, you would be asked to do prospecting
-Skilled in using MS Windows & MS Office, Google products, and other computer-based applications. Willing and able to learn the software we use to fulfill our mission.

System Requirements:

The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up
Ram should be at least 8 gigs with 100 Gb of Free disk space
A second Monitor for multi-tasking
A Headset with a noise-canceling feature
At least 10 Mbps & up wired connection for the main ISP
Strictly no USB Sticks allowed for backup ISP

Benefits:

1. EVEREADY offers an excellent wage, a great working environment, and colleagues that will help you anytime.

2. We offer an HMO with Dental Benefits for our Contractor + 1 Dependent on our Contractor’s 4th month, provided that they have passed their 120-day trial period and are exceeding our expectations
3. 13th-month pay for qualified staff

TO APPLY through Email:

1. Change the Subject Line to “Customer Support Trucking Logistics ”
2. Tell us in a few sentences why you can be an excellent fit for our Customer Support position (no more than 3 sentences) and a voice recording using Vocaro or speak pipe
3. Send us a screenshot of your internet speed result from Click to view, attach a copy of your resume, attach a picture of your monitor/ computer desk set up, and send it to Click to view or visit our job board Click to view/jobs/Click to view?id=23&source=aWQ9MjI=

Eveready Express is an Equal Opportunity Client and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Eveready Express reserves the right to change or modify job duties and assignments anytime. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.