Data Analyst

Job Title: Data Analyst

Salary: ?50,000 (Commensurate with Experience)

Work Schedule: 9am – 6pm Melbourne Australia Time (Including Lunch)

Timezone: Melbourne, Australia

There is the opportunity to progress in both your career and also remuneration, based on value-added and also results.

Company: Thermosoft Australia

Website:

Click to view/pages/about-us

Company Description:

Thermosoft Australia, founded in 1999 by Bo Ramen and now led by Stuart Wilson and his wife Maya, specializes in sustainable electric heating solutions. As the exclusive Australian distributor for Purmo Group’s electric radiators and towel rails, they offer quality, efficient alternatives to gas heating. Based in Frankston, Victoria, Thermosoft has expanded nationwide, responding to the growing demand for renewable energy solutions

Job Description:

As our Data Analyst, you will sit in a key role between our clients and our developers. This position plays a key role in ensuring our clients continue receiving exceptional value from our services, with you managing clients emails (incoming queries and outgoing updates), coordinating internal client tasks, and ensuring client dashboards are regularly quality checked.

Key Responsibilities:

– Client Tasks: You will oversee all client tasks, to make sure they are assigned to the right person and done by the due date. You will also be responsible for actioning certain types of tasks, including dashboard quality checks (post task completion by developers, to make sure everything is accurate), dashboard simple updates (ie. changing section titles, adding new blank dashboards for developers, adding/updating users, etc), and other technical tasks (ie. Zapier zaps creation/editing/error resolution, Pipedrive CRM tasks, Pandadoc templates, and other similar tasks).

– Exceptional Email Communication: Demonstrate expertise in client communication via email, ensuring a balance of professionalism and a friendly, relaxed tone. The role involves comprehending technical and situational messages and requests in client email correspondence; while also keeping clients updated once we action updates / tasks for clients. Attention to detail is paramount, ensuring no aspect of client communication is overlooked or misunderstood. This responsibility aims to reduce the need for supervisory review of email drafts, promoting efficiency and accuracy in all client interactions.

– New Client Onboarding: Manage the internal onboarding of new clients end-to-end, including the setting up the new client in our project management system, ensuring onboarding tasks are created for other team members, communicating with the client by email to ensure we get access to their systems and updating them, and more.

– Meeting Notes & Action Items: Receive client meeting notes from Client Managers post-client meetings and create tasks for the delivery team; tick off completed tasks; update tasks with feedback received and further action required; send email summary to client with updates / action items.

– Client Reviews: You will conduct regular reviews of each client’s tasks and dashboards, to ensure their dashboards look good (no errors or data issues), and also making sure all tasks are up-to-date. This includes coordinating with our team internally to ensure nothing is missed.

Desired Skills and Aptitude:

– Experience in managing client communication and projects/tasks, preferably within an Australian business context.
– 2-5+ years in data analyst, project administration and/or technical lead roles, preferably in a large technical company.
– Ability to take independent action and make decisions without constant oversight, showcasing confidence in project and client management.
– Familiarity / experience with tech tools such as Asana, Slack, Google Drive, Google Sheets, Zapier, Make (formerly Integromat), Pipedrive, Pandadoc, Jotform, Aircall, and more.
– Familiarity / experience with database and data visualisation tools, such as Klipfolio, MongoDB, Google Cloud Platform / Google Big Query, Stitch Data, Retool and more.
– Familiarity with Agile, Lean, Scrum, or similar project management methodologies – advantageous, but not required.
– Tech-savvy with an ability to adapt to new technologies and systems.
– Detail-oriented, analytical, and process-driven.
– Commonly relies on checklists / ticking things off a list to make sure nothing is missed.
– Excellent note-taking and meeting management skills.
– Focus on efficiency, workflow streamlining, and process improvement.

How to Apply

1. Fill out this Google form: Click to view/forms/d/e/1FAIpQLSecYIsCwP-UPvoc1_eNmb8Y-LqQjp403pbxV8A8E41u12XXhA/viewform.

2. Upon completing the form which includes our assessment test, those who pass will receive an email to schedule for the Knowledge & Skills interview.

3. Those who do not pass will promptly receive an email updating them on their application status.