Full Time Hours
80,000 PHP/month
8:55am – 5pm EST
/ located in Atlanta, Georgia USA
STRONG WRITTEN AND SPOKEN ENGLISH AND BUSINESS ACUMEN IS 100% NECESSARY.
Who You Are:
Results-Driven – Are you a track-record-proven, effective quality assurance professional who works with Salesforce, Tableau (or similar), ClickUp (or similar) and innovative Google Sheets formulas, producing timely and *accurate* reporting and company-wide summary dashboards with, insights and recommended solutions for the organization?
Solution-Focused – Do you have practical, real-world, tactical experience in defining and implementing team member performance audits using scorecards and other similar methods, aimed at improving the client experience and company revenue?
Vested in Client Success – Are you a default fact-finder, seeking the root of the “why” behind internal company non-performance that negatively impacts the client experience?
Team First – Do you seek to align your work with the organization, supporting and underscoring company interest in an objective, unbiased view?
Take Ownership – Are you the type of person to naturally turn the finger inward when faced with challenge and relentlessly seek to ensure you align with organizational expectations and “figure it out” when something is new to you?
Consistency – As a remote team member, are you consistently ensuring to deliver your work product timely, with attention to detail, little to no error, all within the organization’s working hours?
Better Than Yesterday – When faced with challenge, uncertainty, or newness, are you energized or do you prefer the status quo?
If the above core values speak to whom you are, you may be our next QA Auditor & Data Analyst Reporter!
High-Level of Role:
We are seeking an experienced Data Analyst and Strategic Reporter to analyze individual and departmental performance, as well as identify and track trends, who has historically worked for top firms such as Accenture, Cognizant, PwC, McKinsey, Deloitte, EY, and the like. Former BPOs (business process optimization experts) may also be successful in this role. You have the technical chops of a data analyst and quality assurance professional but the guidance and leadership experience of a manager.)
Familiarity with the reporting engines such as Tableau, Sales Force, Wrike, ClickUp, and databases such as SQL, MongoDB, and Power BI will also benefit you in this role, as well as extensive experience in Excel/Google Sheets formulas.
The ideal candidate will have worked with firms beyond $100M in revenue.
You must be able to assimilate current business processes, relate them to the attributes being measured, and create/provide accurate and easy-to-understand reporting along with trend analysis and insight into the operation of the departments.
This individual will report directly to the Director of Operations and should feel confident making suggestions on enriching each department’s output, based on trend analysis findings.
This position is ideal for a seasoned Quality Analyst with a background in structuring large sets of data, data modeling and creating meaningful, concise reports for the Leadership Team.
Your Responsibilities:
a. Design and create strategies for measuring departmental productivity based on both daily activities and final results/outcomes
b. Conduct a specified count of team member performance scorecards and audits by auditing phone calls
c. Create and produce daily, weekly, monthly, quarterly, and YTD analysis that is published with the Managers, Directors, and CEO’s office.
d. Create departmental dashboards, capturing trends and performance of each employee, as well as insights to the “why” and proposed solutions for improvement
e. Find performance and process gaps and areas for improvement
f. Communicate with on-site and offshore teams as necessary to identify parameters
g. Record all issues that hamper productivity and work with the appropriate department head to overcome constraints
h. Showcase trends to ensure that it is used to coach other members of the departments
i. Ensure compliance, quality, consistency, and delivery timeliness of reports, dashboards, and intelligence
j. Collect and analyze performance data and charts against defined parameters
k. Utilize reporting tools and dashboards to increase productivity
Your Qualifications:
a. Bachelor’s degree in data science or like field and actual, practical experience in data analysis and reporting
b. 4+ years of hands-on experience in creating dynamic, complex reports and relaying content of said reports to leadership and CEO, and making recommendations about departmental improvement
c. Master experience level in Google Sheets formulas/coding/relationship to other data sheets, BI tools (such as Tableau), database tools, Salesforce, project management tools (such as Wrike and ClickUp)
d. Six Sigma or similar (preferred)
e. Proven, tangible ability to drive what varying departmental funnels, processes, and performance behaviors should look like
f. Personality traits: energetic, attention to detail, punctual, honesty, and integrity
g. Available to work from home from 8:55am – 5pm EST, US
h. Impeccable proficiency in English (spoken and written)
About Crisp:
Crisp is an incredibly fast moving, high growth company (1470%+ growth in 3 years) with a laser focus on delivering the absolute best legal marketing and business coaching services on the market today.
Check out what we are about here: /careers
We’re all about working hard and staying humble. In the spirit of humble bragging, here are some of our awards and accolades:
Named to Inc. 5000 List of Fastest-Growing Private Companies 6 Years in a Row (2022, 2021, 2020, 2019, 2018, 2017)
Atlanta’s fastest-growing companies 7-Years in a Row (2022, 2021, 2020, 2019, 2018, 2017, 2016)
Recognized as Atlanta’s Best Places to Work
Creators and annual hosts of the Crisp Game Changers Summit, the largest and most ambitious law firm growth conference on Earth ()
Published the legal industry’s best-selling marketing book ()
Host of the most listened-to podcast in the legal industry (The Game Changing Attorney Podcast)
Featured in Forbes, The Wall Street Journal, TechCrunch, Yahoo, and The Huffington Post
APPLY FOR THIS JOB:
Company: Tamsin Parry
Name: Shannon Linville
Email: