Location: Remote, Anywhere in the Philippines
Job Type: Part Time
About Us:
We are a dynamic company specializing in providing cutting-edge software and programs to our clients. We are seeking a detail-oriented and proactive Data Entry and Customer Service Specialist to join our team. This role involves transferring data from Discord to Google Sheets and assisting customers with their inquiries via Telegram chat and email.
Key Responsibilities:
Data Entry:
Accurately transfer data from Discord to Google Sheets.
Ensure all data entries are precise and up-to-date.
Customer Service via Telegram:
Assist customers with general subscription questions.
Provide guidance on how to access our tools and services.
Advise customers during system maintenance or downtimes.
Respond to various customer inquiries regarding our software and programs.
Email Support:
Occasionally respond to customer emails as they come in.
Macro Creation:
Develop customer service macros for frequently asked questions to streamline responses.
Training:
Complete training via provided Loom videos to understand job responsibilities and tools.
Requirements:
Exceptional attention to detail.
Strong written communication skills.
Ability to work independently and manage time effectively.
Proficient in using Google Sheets and Discord.
Experience with Telegram or similar chat platforms.
Ability to create and use macros for customer service.
Flexible working hours within the UK timezone of 9 AM to 3 PM.
Preferred Qualifications:
Previous experience in data entry and customer service.
Familiarity with software and tech support.
Able to work flexibly during the UK timezone.
Benefits:
Competitive salary
Flexible working hours
Opportunity for growth and advancement within the company
Supportive and collaborative remote work environment
How to Apply:
Interested candidates should send their resumes and a brief cover letter explaining their suitability for the role and send it to . Please include “Data Entry and Customer Service Specialist Application” in the subject line.
ONIL LLC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
By joining, you will be a key player in driving our digital marketing success across some of the most influential social media platforms. We look forward to welcoming a new Media Buyer who shares our passion for innovative and effective advertising.
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Name: Andrea
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