Data entry / Operations & Customer Success

Hi,

Hope you’re well, thanks for reading me!

I’m here to find a talented professional to help us on a key side of our business, someone who is detail-oriented, eager to contribute and part of a amazing team, in an environment where you can grow professionally!

We run a web platform for ecommerce clients.

As part of our client success, we automatically manage for them data, and some parts require manual inputs at the beginning of the setup. We’ve been doing this since 3 years now. Today, we are now looking for someone to join our team and contribute to this aspect of our service, which is closely related to our clients success and our marketing work.

Your daily responsibilities will be:
• Data Validation: Review and validate data requests from the platform, ensuring accuracy and verifying client status.
• Client Monitoring: Oversee client usage and manage their requests efficiently.
• Data Entry: Input new data into the platform, primarily involving text and media entries.
• Website Research: Conduct research to support our data validation and client support activities.
• Sales Support: Assist in lead generation and competitor research to help our sales efforts.

You should be a fast learner, and of course, a perfect candidate would:
• Have xcellent English skills,
• Pay close attention to detail
• Follow instructions to the letter
• We also value ideas on how to improve our processes and work better all together!
• As the business grow, you will expand your responsibilities.

This is a full or part-time position, with 35 hours worked per week. Schedule is flexible, except 2 weekly meetings with the team on Monday and Thursday, around 7pm Filipino time. We honor Filipino holidays. You’ll get extra benefits after the 6 months probation period (holidays).

To apply to this job, send me a message and, please, use my name and answer these quick questions:
• How would you rate yourself using Excel/Google Spreadsheet, between 0 to 10?
• What’s your favorite brand selling online? Which product do you believe is their best seller – and why do you think it’s the case?
• Look at the brand called Glossier -> How many followers do they have on their Instagram? What do you think is their best selling product?
• Do you have any previous experience in a related position? Which one(s)?

Again, thank you for reading me!

Mehdi