Database Administrator

Peak Support is a rapidly growing services provider offering a wide range of services such as customer support, sales operations and business process outsourcing to high-growth companies. Our headquarters is in Cambridge, Massachusetts with delivery teams across the Philippines, Colombia, Croatia, and India.

Our mission is to empower our team to innovate and deliver beyond expectations, and we’re currently looking for a Database Administrator to support this mission and grow with us!

Join a passionate team of innovators as a Database Administrator. Reporting to the Director of Enterprise Applications & Data, the Database Administrator will participate in the delivery, management, and implementation of platforms, applications, and solutions that support our internal teams and clients across a complex, high growth, multi-National environment.

RESPONSIBILITIES:

· Monitoring the performance of the databases and making necessary adjustments to ensure that the databases are running smoothly and efficiently, identify and resolve performance bottlenecks.
· Ensure that the organization’s data is backed up regularly and that the backups are tested for recoverability, and in the event of a disaster, restore the data as quickly as possible.
· Ensure the organization’s, and clients’, data are secure by implementing security measures such as access controls, encryption, and auditing; ensure the integrity of the data in the databases by implementing data validation rules, ensuring data consistency, and resolving data conflicts.
· Troubleshoot and resolve issues with the databases, such as data corruption, system failures, and performance problems.
· Design, develop and maintain Extract/Transform/Load (ETL) pipelines.
· Develop a practical and working knowledge of business processes; interact with IT Leadership and key business partners and execute appropriate solutions that best meet strategic needs.
· Provide hands on development of data platforms, including architecture, collection, standards, and best practices to enable scalable, actionable, reliable data and insights.
· Abide by best practices and strategies for platform administration and cloud production systems.
· Communicate effectively and implement documentation, and training for all levels of the organization with technical and non-technical audiences.
· Continuously discover, evaluate, and implement new technologies and frameworks to maximize software and data platform development efficiency; incorporate a culture of efficient platform, integration, and testing methods and functions

QUALIFICATIONS:

· 6+ years of experience development in MSSQL; preferably in an Azure environment
· 4+ years demonstrated experience in administration of MSSQL databases and database systems; at least 2 years of Azure administration is preferred
· 4+ years of experience with Azure Business Intelligence solutions including Azure Synapse, Azure Data Factory, Azure Functions and Azure DevOps. Microsoft Fabric experience would be a HUGE bonus
· 3+ years of experience in Data Warehousing; Synapse preferred.
· 3+ years of experience in the Microsoft Power Platform, specifically Power BI, Power Apps and Power Automate.
· Experience in API integrations.
· Experience writing, deploying, and maintaining .NET C# code, Windows services, and web development experience would be a bonus.
· Hands on experience implementing and managing software and data integrations in an outsourced contact center / BPO environment preferred.
· Experience in consumption-based services including PaaS, SaaS and IaaS preferred
· Proven experience in data engineering, building a data warehouse, data marts, and data pipelines.
· Deep experience in cloud-first platform enablement with a focus of Azure, as well as API and microservices architectures.
· Excellent organizational skills, analytic capabilities, and attention to detail.

What we offer:

· Full-time, permanent employment opportunity
· 100% Remote work set-up
· Competitive compensation & benefits package
· Chance to be part of an awesome team!

Requirements
Technical requirements:

· Internet speed upload & download: at least 10mbps
· Device requirements (laptop or desktop)
· CPU
· Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better
· Apple M1, Intel Core i Series (i3-7000, i5-4000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better / AMD Ryzen 3 2200G or better, Athlon 3000, Silver, Gold or better.
· 8GB RAM
· Windows 10 (64-bit) or better; or MacOS 12 (Monterey) or better
· Genuine Windows version with active virus protection