Debt Collection Agent

Working Hours: Monday to Friday, 9am to 5pm UK Time

Job Summary:

We are currently seeking a highly motivated and skilled Debt Recovery Specialist to join our team. This remote position requires working UK hours, focusing on debt collection activities. The Debt Recovery Specialist will utilize excellent spoken and written English skills to contact debtors via phone, SMS, and post, with the goal of recovering outstanding debts.

Responsibilities:

– Contact debtors through various channels, including phone calls, SMS, and written communication, to initiate and maintain communication regarding outstanding debts.

– Build rapport and establish relationships with debtors while adhering to ethical and professional standards.

– Negotiate repayment plans, settlements, and other arrangements to recover owed debts within the given guidelines and regulations.

– Maintain accurate and up-to-date records of all debtor interactions, payment agreements, and progress made in debt recovery.
Research and gather information on debtors’ financial circumstances to assess their ability to repay and identify potential solutions.

– Collaborate with internal teams to gather necessary information and support debt recovery efforts.

– Ensure compliance with relevant laws, regulations, and industry best practices in debt collection and maintain a high level of integrity in all interactions.

– Provide regular updates and reports on debt recovery activities, including progress, challenges, and success rates.

– Stay updated with industry trends, changes in regulations, and debt recovery techniques to enhance effectiveness and efficiency.

Requirements:
– Fluency in spoken and written English is essential. Exceptional communication skills are required to effectively engage with debtors and communicate in a professional manner.

– Proven experience in debt recovery, collections, or a related field is preferred.

– Strong negotiation and persuasion skills, with the ability to reach mutually beneficial agreements while maintaining a customer-centric approach.

– Excellent organizational skills and attention to detail to manage multiple debtor accounts and ensure accurate recordkeeping.

– Ability to work independently and efficiently within the designated UK working hours.

– Familiarity with debt collection regulations and legal requirements in the UK is a plus.

– Proficiency in using communication tools such as phone systems, SMS platforms, and relevant software for documentation and reporting.

– High level of integrity, professionalism, and empathy when dealing with debtors, ensuring a positive and respectful approach.

– Ability to adapt to a dynamic work environment and handle challenging situations with resilience and patience.

– A reliable internet connection, a suitable home office or workspace, and necessary equipment for remote work.

If you are serious about applying for this job – you can do so by completing the video interview on the link below:
Click to view/invite/crrRik/