Debt Collection Manager (founding team startup)

Click to view is a fintech backed by Y Combinator (alumni: Airbnb, Stripe, Dropbox etc…).
30+ people, you’d be joining the founding team for our US operations.
Customers: DoorDash, Flexport, Instacart…

We’re nice, consider people as human (and not only contractors ????), and benefits when you’re full-time (paid sick days, vacation, free spotify…).
We’re respectful and nice: we don’t sue people, only an amicable commercial collection.
-> Officially, you’d be the representative of a law firm doing an amicable collection
-> You’d mostly receive emails/phone calls to answer

We are seeking a skilled Debt Collection Manager to join our team (2 agents in the Philippines).
As a Manager, you’ll be 60% manager and 40% collection (we lead my demonstration).
You will be responsible for contacting debtors to inquire about email notifications for debt collection, but also making sure your team is on time for their tasks (call, email reply) + get an organized team and eventually be involved in the hiring of future agents (2 in progress)

Additionally, you will assist debtors in resolving their debts by providing payment options and addressing any disputes. The ideal candidate must have excellent communication skills, both over the phone and through email. Attention to detail and the ability to handle sensitive information with confidentiality are also crucial for this role.

Skills required:
– Strong communication skills
– VEEEERRYY Organised ????
– Proficiency in phone and email communication
– Debt collection knowledge
– Problem-solving skills (=creativity)
– Attention to detail

Required:
5 years+ doing B2B collection (or AR support)

When you apply, please answer those 3 questions (if not, we’ll NOT consider your application ????)

1. On your last experience, how many calls did you take per day? Same for emails?
2. How many years of experience do you have collecting debts? (0 if none) Explain in detail your role (B2B or B2C debts)
3. You’re a law firm representing Doordash, a debtor tell you “I never worked with Doordash”, what do you answer over email?
4. A debtor says, “I’m struggling financially, I cannot pay.” what do you answer? (tap what you’d say to the debtor)
5. A debtor claims payment but won’t email proof. How can we ask our customers if they received it and mark the invoice as “collected” without showing doubt? (write what you’d send to the customer)