Debt Recovery agent

Reports to: Head of Billings and Collections

Purpose of Job:
To recover debts on behalf our clients whilst maintaining professionalism and sticking to industry guidelines. Maintain good relationships with clients by providing regular updates and ensuring cases are handled in a timely manner.

Main Activities:
• Manage the firm’s debt collection service and acting for clients in debt recovery matters, dealing with bulk volume debt recovery, as well as bespoke complex collection matters for companies and individuals.
• Liaise directly with clients, third parties and colleagues in departments to maximise collections performance whilst also ensuring good client outcomes.
• Provide technical and strategic advice about debt collection services and procedures, both externally and internally

Other Duties:
• Working alongside colleagues across the firm, minimise litigation for existing clients and resolve contractual disputes pre-proceedings.
• Liaise with 3rd parties to issue legal proceedings and provide appropriate paperwork etc. (training can be provided for this part).
• Maintain high standards of financial management and record keeping.
• Deal with enforcement where appropriate. (training can be provided for this part).
• Always undertake effective due diligence processes.
• Always act in the best interests of clients.
• To achieve financial objectives including cash collection and billing.
• Provide updates on caseloads to management as required
• Be flexible to carry out any other reasonable task as requested within the office environment.

Knowledge/Skills/Experience:
• Experience of working in a commercial debt recovery environment is a must.
• Good IT skills and knowledge are essential.
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes.
• Maintains the highest professional standards.
• Ability to build supportive relationships with everyone across the firm
• Excellent communication with an ability to influence at all levels
• Excellent organisational skills.
• Able to multi-task, manage time effectively and keep calm under pressure.

Additional notes or information:
• The duties and responsibilities in this job description are not exhaustive and are subject to change in accordance with the needs of the firm.
• You will have previous experience working in a customer-focused environment, with telephone/call centre duties ideally in a debt recovery/collections role
• You will have excellent oral and written communication skills
• You will be punctual and flexible in adapting to changing environments based on role requirements
• You must be confident in using Microsoft Office such as Outlook, Excel and Word
• You are friendly and empathetic
• Excellent team player who can work independently and adapt well to change
• You are compassionate, grounded, logical and objective; able to follow through on difficult decisions
• The hours of the Company are 9 am to 5 pm UK/GMT time but we are quite flexible with the role as to when the work is carried out. Phone calls must be done from 8 am to 6 pm GMT.
• Please note we may not be able to respond to all applicants. If you are shortlisted for an interview, we will be in touch.