Delivery Manager | Service Delivery | Project Management

We are an Australian-based software and applications company and we’re looking for an experienced Client Delivery Manager who can join our team ASAP.

Qualifications:

-Minimum of 2 years experience in Project Management or Service Delivery
-Minimum of 2 years experience in managing a team, preferably in a remote setup
-Has excellent communication and presentation skills and is confident to speak with clients both over the phone and in virtual meetings
-Can demonstrate strong leadership skills
-Has good time management and multi-tasking skills
-Attention to detail along with experience in doing quality reviews
-Has initiative and can plan for the benefit of the team members
-Can work with limited to no supervision, is capable in decision making and can effectively perform under pressure
-Knowledge of using Clickup (lists, dashboards, automation, etc)

Key Responsibilities:

-Oversee the entire lifecycle of small-medium sized projects, ensuring they are delivered within the projected timeframe and are of excellent quality
-Responsible for maintaining strong and positive client relationships
-Act as the gatekeeper of the Support Team and easily identify customer’s needs, understand underlying issues, perform support troubleshooting as needed, and assign support tickets to the correct resource/department
-Run cross-functional daily standup meetings and drive teamwork among staff members
-Lead project teams, mitigate any potential conflicts, ensuring the team’s processes are carried out efficiently
-Can communicate with transparency and coach team members as needed
-Can utilise resource planning and management skills. Ensure staff members have enough tasks on a daily/weekly basis
-Can work with the Accounts Team regarding specific customer processes, as well as managing project estimates and budgets
-Maintain written procedures, client reports, and internal guides ensuring that all processes are well documented

Other Details:

-Permanent dayshift 7 AM or 8 AM MNL Time
-Permanent WFH
-Fulltime role
-Weekends off
-Weekly pay
-Paid overtime
-Vacation and sick day credits
-This role is open to applicants from the Philippines only

If you think you have the qualifications, kindly email us a link to your updated CV at Click to view and use Client Delivery as your email subject. Applicants who will fail to follow these instructions will automatically be rejected.