Dental Appointment Setter (AUS)

Are you an experienced appointment setter ready to embark on a career where you make a real difference in people’s lives?

The Grove Dental is a rapidly growing, cosmetic dental practice in Sydney NSW, Australia. We believe in not just creating beautiful smiles but in transforming lives and the way people feel about the dentist and themselves. We’re seeking an experienced, results-oriented, and ambitious Appointment Setter/Patient Concierge to join our dynamic team and be a crucial part of the life-changing dentistry we provide to our patients.

What You’ll Do
You will play a pivotal role in guiding patients through their journey, from initial inquiry to the booking of their first appointment. Your day-to-day responsibilities will include:

– Appointment Coordination: Schedule, reschedule, and confirm appointments. Work closely with our front desk team to ensure schedules are optimised. We are open Mon – Fri 8:30am – 5:30pm AEDT, but may require leads to be followed up outside of clinic hours. Flexibility is required.
– Patient Interaction: Provide exceptional customer service via phone, email, SMS and chat. Answer questions, offer guidance, and provide information about dental services to potential patients.
– Follow-Up: Conduct follow-up communications with patients to confirm upcoming appointments and post-visit satisfaction.
– Record Keeping: Maintain accurate and up-to-date records of patient interactions, appointments, and communications.
– Reporting: Track and report your KPIs (with the help of our CRM)
– Team Collaboration: Work closely with our in-house front desk team to ensure the patient experience is unparalleled.

What You’ll Gain
– Make money and work from anywhere.
– Zero cold calling.
– Everything you need to schedule appointments – from an automated leads system, to what to say to get people booked. We will give you the proven processes, frameworks and training for success.
– Fun, energetic work environment.
– You will report directly to and work closely with the Owners who will be dedicated to supporting you and who genuinely care about your success.

What we offer:
Hourly base plus competitive commission structure for every patient who proceeds with treatment
Flexible work arrangements with remote options.
Long-term work.

About You:
Proven experience in appointment setting or sales is required. Previous experience within the dental or healthcare industry is desirable. You must also:

– Enjoy building deep, meaningful relationships with people, and have a warm and friendly demeanour.
– Be fluent in English, conversational and grammar.
– Possess exceptional organisational skills and attention to detail
– Have reliable phone and internet access on a daily basis
– Be able to commit to at least 6-8 hours per day
– Enjoy problem-solving and finding creative solutions (previous experience in a customer-facing or sales role would be advantageous)
– Be proficient with HighLevel CRM software and Google workspace.

We’re looking to fill this position immediately and do not want you to miss out!

To apply for the job, simply submit:
– Your resume
– Your results
– Voice introduction (link through Vocaroo)