Dental Appointment Setter & Patient Concierge

Position: Dental Appointment Setter & Patient Concierge
Location: Remote?Type: Full-Time?Salary: Competitive, Based on Experience

About SmileConvert:
At SmileConvert, we’re on a mission to transform dental practices through innovative marketing strategies, connecting dentists with the patients who need them the most. Our team works tirelessly to ensure that every interaction is an opportunity to improve a patient’s health and happiness. We’re looking for a dedicated Dental Appointment Setter & Patient Concierge to join our dynamic team and help us continue to make smiles happen.

Job Description:
As a Dental Appointment Setter & Patient Concierge at SmileConvert, you will be the first point of contact for our dental practice partners’ prospective patients. You will play a crucial role in guiding patients through their journey, from initial inquiry to the booking of their first appointment. Your goal will be to ensure a seamless, friendly, and professional experience that reflects the high standards of our partner practices.

Responsibilities:
* Appointment Coordination: Schedule, reschedule, and confirm appointments using our proprietary software. Work closely with dental practices to ensure schedules are optimized.
* Patient Interaction: Provide exceptional customer service via phone, email, and chat. Answer questions, offer guidance, and provide information about dental services to potential patients.
* Follow-Up: Conduct follow-up communications with patients to confirm upcoming appointments and post-visit satisfaction.
* Record Keeping: Maintain accurate and up-to-date records of patient interactions, appointments, and communications.
* Feedback Collection: Collect and report patient feedback to enhance the overall service and experience.
* Team Collaboration: Work closely with the marketing and sales teams to identify opportunities for improving patient engagement and satisfaction.

Requirements:
* Proven experience as an appointment setter, customer service representative, or similar role, preferably in the dental or healthcare industry.
* Excellent communication skills, both verbal and written, with the ability to engage and empathize with patients.
* Proficiency in using GoHighlevel CRM software, phone dialing software, and Google Workspace.
* Strong organizational skills and the ability to manage multiple tasks efficiently.
* A positive attitude and the ability to work independently as well as part of a team.
* A passion for helping others and a commitment to providing the highest level of customer service.

Benefits:
* Competitive salary and performance bonuses.
* Fully remote work, allowing for a flexible schedule.
* Opportunities for professional development and growth within the company.
* A supportive team environment that values your contributions and ideas.

How to Apply:
If you’re passionate about making a difference in people’s lives and want to be a part of a team that values innovation and customer satisfaction, we want to hear from you!