Dental Customer Service & Scheduling Coordinator

Hello!
We’re a dental practice with 2 locations in Minnesota, US, CST timezone. We have an operations team based based in Ph and dental team in the offices in the US.

Our Core Values
These are the things that define our team and culture. Please ask us about them!
Do the Thing • Emotional Intelligence • Support each other . Push the Envelope •Ownership

About the job:
• Answer incoming phone calls and provide answers/next steps based on the question. Return voicemails.
•Ask the appropriate questions and fill out our follow up template with detailed notes when a patient calls and needs to be directed to another team member to follow up on billing, insurance, or treatment questions.
• Schedule appointments
• Prepopulate patient charts prior to appointments with history and insurance verification at least 7 days prior to appointment, enter into Curve Hero
• Call patients for recall and treatment plans enter into google sheet recall tracker
• Organize files, letters in Curve Patient accounts

If you’re the right person, there is lots of room for learning, development, and advancement!

Work:
• 40 Hours/Wk during US CST time zone M-F 7am to 4pm
• $6-10 per hour depending on skill sets and experience.
•Looking for someone that wants a long term job and works well with a team
-remote
-We use time doctor for logging hours worked

Competencies:
What specific things do you need to be good at to do this job well?

• Expert in speaking with patients
-fluent in english
-Ability to problem solve, and identify where something may not be right and try to resolve it.
-We use Curve Hero dental software- if you haven’t used it, you need to be comfortable watching the tutorial videos and SOP to learn it
• EXPERT in proactive communication with the team.
• Get a lot done, fast and well.
• Respectful and accountable.
• Continuous learner who deeply values personal development.
• -proficient with google sheets

If this sounds like a job you’d be amazing at, we wanna hear from you! Please put AMAZING CS in your e-mail title and send your resume with. We will delete any e-mail without these words or resume.

Thanks!