Dental Office Debt Collector/Accounts Receivables

REQUIREMENTS!!! DO NOT APPLY IF YOU DO NOT HAVE!!
– must know dental practice management software (PMS) such as Dentrix, Eaglesoft, Open Dental, Softdent
– must have background experience in a medical/dental office setting
– must be able to collect past due balances from patients 30, 60, 90, & 120+ aging with 80% success
– must have excellent communication and english skills
– you will not bill insurance claims but must know how to deal with insurance

TO APPLY:
Send message with resume and indicate which Dental PMS you have used/have experience in

DEBT COLLECTOR DAILY DUTIES
The Dental Office Debt Collector/Accounts Receivables is responsible for assisting patients with understanding their financial responsibilities to the office regardless of dental insurance coverage, researches and resolves billing issues. Sets up any financial arrangements and collects payments from patients. Manages outstanding balances. Works with Practice Manager to ensure dental team complies with established collection procedures. Ensures integrity of daily deposits. Contacts patients to collect patient balances, payment posting and working on accounts receivable for patient balances. Previous experience in working with dental billing and collections required. Knowledge of collecting past due patient balance is required.

ESSENTIAL FUNCTIONS
– Determines patient portion and patient financial responsibility at the time of service.
– Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
– Maintain strong communication with Office Manager and Dental Admin Staff
– Maintains confidentiality and safeguards the operations of the business.
– Good mathematical aptitude in order to prepare and interpret financial reports, collect and track payments and account balances, and maintain financial integrity for the practice.
– Primary responsibility for cash flow.
– Balance deposits daily. Ensure timely deposit of funds into bank account.
– Process patient payments and ensure timely collection from patients
– Attention to detail in posting payments properly
– Resolve billing disputes with little supervision.
– Know and practice the appropriate verbal skills to use with patients when explaining polices, such as cancellation policy, collection practices, insurance coverage, etc. Be willing and able to coach team members as required.
– Process Billing Statements according to established office policy.
– Follow established office policy with regards to collection calls, letters and bad debt protocol.
– Current knowledge of the Fair Credit Standards Act and its application to dental offices. Work with Practice Manager when necessary to ensure the team’s compliance to the Act.
– Excellent computer skills and ability to use Dentrix efficiently.
– Must always represent the practice in a professional, pleasant, and cooperative manner both at work and outside of work.
– Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
– Must be able to work both independently and cooperatively in team settings.
– Must maintain regular, consistent and punctual availability in accordance with assigned schedule and time off policies.
– Other duties and tasks, as assigned.
– Be able to effectively collect patient balances so A/R is kept very low. Ideally a 90% collection success.

SUCCESS FACTORS
– Must be able to effectively communicate with patients in a caring manner even in difficult situations. Listening skills are critical. Must be able to give your full attention to what is being said and show empathy.
– Always maintain the highest level of confidentiality to HIPAA standards.
– Maintain professional attitude and present yourself professionally at all times.
– Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.
– Must be willing to adapt to changes in job duties.
– Good reading comprehension.
– Must be able to effectively manage priorities.
– Knowledge and compliance with established policies and procedures.
– Effective time management.