Dialer Software Engineer

We are currently seeking a talented and experienced Dialer Software Engineer to join our dynamic team. In this role, you will be a key contributor to the development, enhancement, and maintenance of our dialer software systems.

Job Description:
• As a Dialer Software Engineer, you will be responsible for the design, development, and optimization of dialer software solutions. Working closely with cross-functional teams, you will contribute to the continuous improvement of our dialer systems to ensure seamless and efficient call center operations.

Key Responsibilities:
• Software Development: Design, develop, and maintain dialer software systems to meet the operational needs of the organization.
• System Optimization: Collaborate with IT teams to optimize the performance and efficiency of dialer software, implementing enhancements and improvements.
• Integration: Integrate dialer software with other organizational systems to facilitate seamless data flow and enhance overall system functionality.
• Customization: Customize and configure dialer software to align with specific requirements and preferences, ensuring optimal usability for call center operations.
• Quality Assurance: Conduct rigorous testing and quality assurance checks to ensure the reliability and stability of dialer software solutions.
• Troubleshooting: Identify and resolve issues related to dialer software, providing timely support to minimize downtime and disruptions.
• Reporting and Analytics: Develop reporting mechanisms and analytics tools within the dialer software to track and analyze call center performance.
• Collaboration: Collaborate with internal teams, including call center operations, IT, and management, to understand requirements and implement effective solutions.

Qualifications:
• Proven experience as a Software Engineer with a focus on dialer systems.
• Proficiency in programming languages such as Java, C++, or Python.
• Strong understanding of call center operations and dialer software functionalities.
• Experience with system integration and customization.
• Excellent problem-solving and debugging skills.
• Familiarity with reporting tools and analytics within dialer systems.
• Effective communication and collaboration skills.
• Knowledge of security measures related to dialer software.
• Vicidial experience is a plus

Kindly send your resume to Click to view
* Note: The subject of the email should be “Dialer Software Engineer : Name”