Digital Marketing and Customer Engagement Specialist

Service Overview: We want you to provide your amazing service to Docking Drawer, a leading innovator in in-drawer electrical outlets. We’re seeking a multi-skilled person who can master communicating with our customers. We are looking for someone who can be a Brand Ambassador, Customer Engagement Specialist, and an extrovert who loves communicating our brand’s core values. You’ll be a linchpin in our team, shaping our brand narrative and elevating customer interactions via Gorgias, Instagram, Chats, Inbound Phone calls and more. This position demands creativity, initiative, and autonomy in driving customer-centric strategies while collaborating with our dynamic teams.

Our Culture: At Docking Drawer, we are not just a team, we are a collective of service providers, each playing a vital role in the company’s success. Our culture is rooted in innovation, speed, and adaptability, where creativity and positive engagement are primary. We look for individuals who embody the spirit of a multi-service role – those who are not just employees but brand ambassadors and skilled customer communicators. We value self-starters who can independently solve problems and contribute their unique perspectives to our diverse projects. If you like being told what to do, this is not a role for you. We prefer working with thinkers and doers who are proactive vs reactive.

Your Role and Responsibilities:
Immerse yourself in Docking Drawer’s products, customers, and core values to bolster our marketing and customer engagement strategies.
Take the lead in digital marketing and social media, becoming the face and voice of our brand on platforms like Instagram.
Independently manage customer interactions, resolving concerns with excellence and offering top-notch support, primarily through Gorgias.
Efficiently coordinate and lead multiple projects, using tools like ClickUp, with a willingness to learn and adapt.
Actively engage in team meetings with innovative ideas and strategies for effective project planning and execution.
About You:
More than an employee, you’re a dedicated service provider, brand ambassador, and customer communicator.
Willing to ‘crawl, walk, then run’ – starting with learning our products and services, then progressively taking on more responsibility and projects.
Skilled in digital marketing, social media, and customer service, capable of managing multiple tasks simultaneously.
A collaborative team player eager to learn and grow in business development and marketing.
Interacting with you is a highlight of a person’s day. You care, you listen, you help.
Familiar with communication tools like Zoom and comfortable with Slack, Google Docs, Sheets, and Gorgias.
What We Offer:
A significant role in a rapidly growing team in the Philippines (Colombia).
A career path filled with growth and development opportunities.
A challenging yet supportive work environment, fostering your professional growth.
A place to have fun and get work done.
Required Equipment:
A reliable computer and internet connection with a headset and camera for Zoom meetings.
Application Process:
Show us how you can be an invaluable service provider to Docking Drawer. Apply now by submitting your video cover letter here: Click to view/36218525/f/12h9mx-13520/8ZOZDS4SJIIC62OH93
Start off your video cover letter by saying, “Hi, Docking Drawer!”
Note: This is a direct hire position, not through an agency.