Director of E-Commerce (Agency for DTC Brands)

The Director of Ecommerce Agency Operations will be a key leader in our organization, responsible for overseeing the operational aspects of our eCommerce agency. This role requires a strategic thinker with a proven track record in scaling eCommerce brands, managing complex operations, and implementing systems that enhance efficiency and profitability.

Key Responsibilities:
Strategic Leadership: Develop and execute strategies to scale eCommerce brands, driving growth and operational excellence.
Operational Management: Oversee day-to-day operations, ensuring seamless execution of eCommerce campaigns and initiatives.
Systems Implementation: Identify and implement systems and processes that enhance operational efficiency and scalability.
Team Leadership: Build, mentor, and lead a high-performing team of eCommerce professionals, fostering a culture of collaboration and innovation.
Performance Monitoring: Establish KPIs and metrics to monitor performance, identify areas for improvement, and ensure alignment with business objectives.
Client Relations: Maintain strong relationships with clients, understanding their needs and delivering solutions that exceed expectations.
Budget Management: Manage budgets effectively, ensuring optimal allocation of resources to maximize ROI.

Qualifications:
Experience: 7+ years of experience in eCommerce operations, with a focus on scaling brands and managing complex operations.
Market Experience: Extensive experience working in the US, UK, New Zealand, or Australian eCommerce markets, with a deep understanding of regional trends and consumer behavior.
Leadership: Proven leadership experience with the ability to inspire and guide teams toward achieving ambitious goals.
Systems Knowledge: Deep understanding of eCommerce platforms, tools, and technologies, including Shopify, Klaviyo, and other relevant systems.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Communication: Excellent communication and interpersonal skills, capable of engaging with clients and team members effectively.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Why Join Us?
Innovative Environment: Be part of a forward-thinking startup with a focus on innovation and growth.
Career Growth: Opportunities for professional development and career advancement as we scale our operations.
Impact: Play a pivotal role in shaping the future of eCommerce for our clients and our company.