Director of E-commerce Operations

Role: Director of E-commerce Operations
Location: Remote
Job Type: Full-Time

Job Summary:
We are an established and rapidly growing e-commerce company embarking on the exciting launch of a new subsidiary. To support this expansion, we are seeking an experienced and motivated Director of E-commerce Operations. The ideal candidate will have extensive Shopify expertise and a proven track record in managing successful e-commerce operations, driving business growth in both B2C and wholesale markets, and launching new products effectively.

Key Responsibilities:
1. Strategic Leadership:
• Own and manage our e-commerce operations on Shopify.
• Set up and implement goals and strategic direction for the business to drive profitable growth.
• Develop and lead a high-performing team.
• Regularly collaborate with senior management and external partners.
• Manage a full P&L, including planning, forecasting, and driving growth for the category.

2. Website Setup and Management:
• Oversee Shopify store setup, configuration, and customization to ensure a seamless launch and optimal performance.
• Integrate of all necessary plugins, tools, and systems for enhanced functionality and user experience.

3. Product Launch and Management:
• Strategize, plan, and manage product launches.
• Collaborate with product development, inventory, and logistics teams to ensure product readiness and availability.

4. Branding and Positioning:
• Define and maintain the brand image and voice across all digital platforms.
• Develop and execute comprehensive branding strategies for B2C and wholesale customers.

5. Marketing and Sales Growth:
• Develop and implement multi-channel marketing campaigns to drive traffic, engagement, and sales.
• Leverage SEO and SEM strategies to enhance online visibility and improve search engine rankings and sales performance.
• Manage email marketing, social media marketing, and paid advertising initiatives to achieve business objectives.
• Supervise and manage PPC campaigns to maximize ROI.
• Analyze campaign performance and make data-driven decisions to optimize ad spend.

6. Customer Experience and Service:
• Oversee the development and implementation of customer service policies and procedures.
• Ensure exceptional customer service standards.

7. Operations and Inventory Management:
• Lead day-to-day operations, including price management and business improvement initiatives.
• Monitor and coordinate with the inventory team to ensure adequate stock levels and timely order fulfillment.
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• Address and resolve any inventory-related issues promptly.
• Implement efficient processes for order fulfillment and inventory control.

8. Market Analysis and Reporting:
• Conduct market research to identify trends, competitive analysis, and opportunities for growth.
• Generate and analyze sales reports for actionable insights and recommendations to improve performance.
• Stay updated with Shopify policies and industry best practices.

9. Vendor Relations:
• Build and maintain strong vendor relationships.
• Negotiate contracts, terms, and pricing and manage vendor performance.

Required Qualifications:
• Minimum 5 years of proven experience managing e-commerce websites on Shopify with 7-figure annual revenue.
• Proficiency in using Shopify tools and relevant e-commerce software.
• In-depth knowledge of Shopify best practices for product listings and PPC campaigns.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Experience in people management, negotiations, strategic planning, and forecasting.
• Excellent written and verbal communication skills.
• Visionary, flexible, action and results-oriented, self-starting, and trustworthy.
• MBA in Business, Marketing, E-commerce, or related field is required.

Preferred:
• Experience with other e-commerce platforms (e.g., Amazon, eBay, Walmart) is a plus.
• Certification in SEO, Project Management, Google PPC, or related fields.
• Six Sigma certification.

What We Offer:
• Competitive salary and benefits package, including performance-based bonuses and 13th month pay.
• Unlimited paid time off upon regularization.
• Remote work options.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
• Opportunities to make a significant impact in a fast-growing company.

This role follows a fixed US Eastern Standard Time schedule, requiring a minimum commitment of 40 hours per week.

How to Apply:
Interested candidates should submit a short cover letter with a link to their resume and portfolio. Due to the high volume of applications, we will only contact those who meet the qualifications for the role.