Director of Operations

Company Overview:

Rank N Bank is a dynamic and rapidly growing Amazon advertising agency, specializing in helping brands thrive in the highly competitive e-commerce landscape. With our innovative strategies and exceptional service, we are dedicated to maximizing our clients’ success on the Amazon platform. As we continue to expand, we are seeking an exceptional Operations Manager to join our team and play a pivotal role in aligning departmental strategies with our company’s vision and mission. This is an exciting opportunity to lead and optimize our operations, while fostering a positive company culture and empowering our talented team.

Job Description:

Join Rank N Bank as our Operations Manager, where you’ll collaborate with our CEO and department heads to drive operational strategies aligned with our company vision. Implementing the Traction System, you’ll ensure clear communication, goal alignment, and accountability across teams. From refining company policies to managing finances and HR, you’ll optimize operations for efficiency and growth. With a focus on performance management and data analysis, you’ll provide actionable insights to the management, guiding strategic decisions. If you’re a dynamic leader passionate about operational excellence, we welcome you to shape the future of Rank N Bank.

Duties & Responsibilities:

1. Company Operations
Coordinate with CEO James and department heads to devise and execute operational strategies in line with Rank N Bank’s vision, while fostering interdepartmental communication and serving as a bridge between executive leadership and operational teams.

2. Traction Implementation (Entrepreneurial Operating System)
Ensure Traction System implementation, align operations with company vision, conduct regular meetings, foster goal understanding among teams, maintain organizational tools, track attendance, resolve issues, monitor team health, update accountability chart.

3. Company Policies
Enhance and enforce company policies to maintain organizational structure, ensuring alignment with company vision and culture, leading by example, and holding team members accountable for compliance and issue resolution.

4. Company Culture
Uphold Rank N Bank’s faith-based principles by exemplifying company core values, integrating them into hiring practices, fostering a culture of recognition for those who embody these values, and organizing team-building events to enhance camaraderie.

5. Finance Management
Ensure timely processing of client payments and accurate maintenance of finance trackers, manage Harvest categories and team time tracking, maintain utilization tracker, monitor project costing reports, and strategize to meet annual revenue targets by analyzing operational activities and costs.

6. Human Resource Management
Maintain comprehensive job descriptions, align role expectations, oversee hiring process with core values integration, develop onboarding plans, support disciplinary actions, and manage leave and overtime requests in collaboration with department heads.

7. Project Management
Propose and implement new initiatives aligned with company and department objectives, including defining project scope and timeline, assigning tasks, monitoring progress, and documenting processes while providing training as necessary.

8. Marketing Operations
Develop systematic processes to enhance marketing endeavors, devise effective campaigns and strategies to bolster online presence, and collaborate with team members to generate high-quality, targeted content.

9. Team Management
Conduct monthly one-on-one check-ins to address personal and professional challenges, set aligned goals, assist in resolving work issues, cultivate a positive environment for collaboration and growth, and offer ongoing personal and professional support to team members.

10. Performance Management
Implement OKRs, review quarterly for alignment with company vision, update performance tracker, lead annual reviews, apply coaching and disciplinary actions as needed, ensuring thorough documentation and data accuracy.

11. Business Analysis & Analytics
Analyze data and track performance metrics to uncover operational trends, optimize processes, collaborate on data interpretation, and develop forecasting models to inform strategic decisions.

12. Reporting
Establish and manage standardized reporting systems to track operational performance, produce regular reports for senior management with key insights, customize reports for specific needs, present findings to executives clearly, and uphold data accuracy through validation processes.

Requirements / Expectations:
– You have 5 years of Operations Management experience.
– You plan to commit to this role full-time once hired.
– Your preferred monthly rate is between $8-10 per hour.

How To Apply:

Important Note: Only send your application if you pass all the requirements and expectations specified above.

For the next step, please send the following. We will not review if you submitted incomplete info.

1. Cover letter
2. Updated resume
3. Who recommended you for this role
4. Your personal answer to these questions:

– Our company uses Gino Wickman’s EOS (or what we call the Traction system). If you have implemented this in any of your previous work, could you please give us an example of how it worked? If you haven’t applied this yet, tell us how you think it will be used in the workplace.

– Can you provide an example of a time when your team experienced operational issues and you had to implement significant process improvements to enhance operational efficiency?

– What experience do you have in the following: (1) leading teams to achieve operational goals (2) and working closely with a C-suite executive to make his/her company vision into a reality?