Dispatch and customer service

We are Pioneers Heating and Air, a growing HVAC company located in California, USA.
We are looking for a highly skilled and dedicated Virtual Assistant (VA) to join our team. This remote position offers the opportunity to work from the comfort of your own home while providing valuable support to our organization. The current position is full-time + with promotion options.
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Responsibilities:
1. Coordinating Service Requests:
Receive and process service requests from customers via phone, email, or online platforms. Gather necessary information such as customer details, service requirements, and scheduling preferences.

2. Scheduling and Dispatching: Schedule service appointments based on customer preferences and resource availability.

3. Customer Communication: Keep customers informed about the status of their service requests or deliveries. Provide updates on estimated arrival times, delays, or any changes to the schedule. Address customer inquiries, concerns, or complaints promptly and professionally.

4. Documentation and Record-Keeping: Maintain accurate records of any data, service requests, appointments, and interactions with customers. Update databases, service logs, and tracking systems with relevant information such as job details, customer feedback, and resolution status.

Requirements:

-Excellent English Proficiency: Strong written and verbal communication skills in English. Ability to convey ideas clearly, concisely, and professionally.

-Virtual Assistance Skills: Proven experience in providing administrative support and managing tasks efficiently. Proficiency in using productivity tools such as project management software And platforms.

-Self-motivated and Organized: Ability to work independently and meet deadlines consistently. Strong organizational skills and attention to detail.

-Tech-savvy: Comfortable with various online tools and software applications. Familiarity with AI tools and doing research on google.
——————————————————————-
How to apply:

If you meet the requirements and believe you have the skills and dedication we are looking for, please follow the following steps:

A) Go to the web and look for our official website and look for the relevant information:

-Create a list of examples of services that we provide to our customers.
-Create a list of our service area cities.

B) Provide an updated resume highlighting relevant experience:
Briefly describe your qualifications and why you are interested in this position.

C) Copy the questions from the following interview and paste them along with the relevant answers in your inquiry.

————————————
Note: Only shortlisted candidates will be contacted for further steps in the selection process.
A short video interview is required in order to make the final decision.
We offer competitive compensation and a supportive work environment that values growth and development. The
successful candidate will have the opportunity to contribute to our company’s success while gaining valuable experience in
a dynamic industry.
Thank you for considering this exciting opportunity. We look forward to reviewing your application