We provide an on demand taxi service, shared shuttle transportation for up to 25 passengers that transport individuals or groups to local airports, hotels and theme parks in central Florida, U.S.A.
What is the position title for the role?
Phone operator / dispatch
What are the VA’s primary responsibilities?
Receiving phone calls from customers requesting immediate transportation…Following this phone call, VA would immediately call one of our drivers and provide customer name and pick up location.
Answering phone calls…preferably solving more and more of the customers needs as time goes on…
What would a typical day in this role look like?
Answering phone calls…
Customers calling to schedule immediate transportation
Customers calling to schedule future transportation..
Customers calling with general questions about our services…
What are the “must-have” skillsets of a successful candidate?
Very Important to have minimal foreign accent as it becomes difficult for the VA and customer to converse without frustration
Polite
Organization
Preferably a background in working with a taxi or bus company…better understanding of the industry and the dispatching of vehicles to customer locations
What are the “nice-to-have” skillsets of a successful candidate?
Grasshopper VOIP Phone system, Checkfront Booking system, Samsara GPS vehicle tracking system
What systems and software would you like the VA to be familiar with?
Microsoft Excell, , Grasshopper VOIP Phone system
Will the role be phone-based? Inbound/Outbound?
Email Support, Chat Support , Phone Support (Inbound), Phone Support (Outbound)
The VA’s ability to communicate quickly, concisely and politely with customers over the phone.
How quickly the VA picks up the company’s’ processes and usage of software programs
What geographic timezone will the VA be working in?
(GMT-04:00) America/New_York
40 hours/week
Monday-Saturday
If you think you’re the right person for the role, send your CV and a link to your PORTFOLIO to and add me on Skype: live:.cid.65f012e04958cdfb
APPLY FOR THIS JOB:
Company: Acquco
Name: Head of Recruitment
Email: