Dispatcher

As a Dispatcher at Gallop Technology Group, you’ll play a crucial role in ensuring smooth operations and efficient communication. We’re a small but highly effective team and value our employees as our most important asset.

What You Can Expect:
Ongoing Manager Review and Feedback: You’ll never have to guess where you stand. Regular monthly reviews will provide clarity on your performance and areas for improvement.
Paid Certifications: We invest in your growth. We cover the costs of courses, and tests, and allocate business hours to help you achieve your desired goals.
Paid Time Off: Your well-being matters. We want you to be happy, and healthy, and maintain a work-life balance.
Bonuses: When the company succeeds, you share in the victory!
Raises: As we grow, we believe you should too. Competitive compensation ensures we retain our awesome employees.
Opportunities to Grow: In the ever-evolving IT industry, we can’t afford to be on “cruise control.” We’ll push you to stay ahead of the technology curve and focus on your career aspirations.
Paid Sick Days: Life happens, and we understand. If your body tells you to relax, we encourage you to take the time you need.
This is a “work from home” position.

You’re the Right Fit If You:
Love Learning: Technology excites you, and you enjoy experimenting with new tools and solutions.
Provide Great Service: Saving someone’s day through excellent service motivates you.
Are Hard-Working and Fun: You’re committed to the IT industry and see yourself here for the long term.
Thrive in a Growing Environment: Stability, bonuses, and a positive attitude matter to you.
Seek Advancement: We encourage continuous learning and offer opportunities for career growth.

WORK HOURS:
• Mon-Fri at 8am-5:30pm (Arizona time zone- MST -7)
• Paid (US) holidays time off

Responsibilities:
As our Dispatcher, you’ll be responsible for:
• Receiving and prioritizing emergency and non-emergency phone calls, client Emails, submitted tickets, and chat requests.
• Assist with basic ticket “triage” and basic troubleshooting of clients’ computer issues, and/or escalate the ticket to the engineers.
• Maintaining accurate notes of your activities using our ticketing system
• Perform audits and other ongoing tasks as given

Requirements/ Preferences:
• 100% clean background (NBI card is not required but will be good to have. We conduct our own background check).
• Little to no accent when speaking English.
• Proven experience as a dispatcher or in a relevant position is preferred.
• Tech-savvy with knowledge of Windows 10 and 11 operating systems, and Microsoft 365 is preferred.
• Fast typing skills and experience in data entry.
• Excellent communication skills (oral and written).
• Outstanding organizational abilities.
• You must have a Computer/Laptop with at least i5 minimum 8th gen (preferably a newer one) with 16gb RAM or more.
• You must have a fast and reliable internet connection, minimum 20x5mbps.

HOW TO APPLY?
• Send an Email to customerservice+Click to view with the subject line: Dispatcher Application May 2024
• MUST INCLUDE THE FOLLOWING in the Email (PLEASE – only include what’s requested…) :
• Attach your resume in a PDF format
• Include the name of the company from your resume that you worked at as a dispatcher or other relevant position
• Include the name of the ticketing or dispatching software you have experience with, including how long you used it for
• A confirmation that you have a 100% clean background with no criminal history.
• A confirmation that you understand the business hours
• No other information should be included in this initial Email.
• Please do NOT apply any other method besides the above. Any applicants that will reach out to us via phone, social media, or any other method other than the below instructions will automatically be disqualified!
• Those who follow the above instructions, will be contacted within up to 3 business days, with further instructions.

What’s the hiring process:
• We conduct three interviews: A technical interview a personality interview, and the last interview will be conducted with one or more of our engineers, so YOU can ask the needed questions from another employee, to make sure this position is one that YOU are interested in.

We’re looking forward to having you join our family!