Dispatcher

A Security Dispatcher coordinates communication between work or security crews and customers. They dispatch emergency workers or security officers to the location of a new work order request once the management team accepts the work order, or in some cases when the dispatcher accepts the work order. Security Dispatchers are a vital component of an organization by ensuring its workers are where they need to be, when they need to be there.

Key Functions of a TXPSI Security Dispatcher:
• Maintain a standard of punctuality and dependability of attendance by Officers who are scheduled for assignments.
• Communicates client concerns, new work requests, changes or other matters with management using google email and WhatsApp.
• Contact Security Officers who are showing late to assignment and assist them with reporting for duty by providing technology guidance and manual overrides as needed.
• Create new shift assignments in the software system when new work orders have been received.
• Contact Security Officers by phone and/or text when new assignments become available to encourage them to accept the work assignment, and upon acceptance place the Security Officer on the schedule.
• Ensure Security Officers credentials (Security License, Driver License, ID Card, etc.) are not expired and update software system with renewed credentials as Officers submit them.
• Monitor Security Officers throughout the course of their shift assignments to ensure they remain within the GPS parameters of permitted areas and contact on duty supervisors when the Officers leave such areas.
• Review reports submitted by Officers to ensure they are correct, neat, and properly filled out.
• Notify management if any critical incidents occur during an Officers shift assignment.

Qualifications for a TXPSI Security Dispatcher:
• High School Diploma or GED certificate (or Above)
• Experience with Security or Dispatching
• Ability to Speak, Read and Type in English
• Understanding of WhatsApp, Microsoft Office, and Google Email

Working Hours:
6pm to 6am (United States Central Standard Time)