Dispatcher / Appointment Booker

Job Description:

We are seeking a highly skilled and motivated individual to join our team as a full-time Customer Service Representative, Appointment Setter, Over-the-Phone Sales Specialist, and Dispatcher. As a vital member of our team, you will play a key role in ensuring customer satisfaction, scheduling appointments, driving sales, and coordinating dispatch for our handyman and appliance repair company.

Responsibilities:

Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a positive customer experience.
Appointment Setting: Schedule service appointments efficiently and accurately using our scheduling system.
Sales: Engage with potential customers over the phone to promote our services, answer questions, and convert leads into appointments.
Dispatching: Coordinate with technicians to dispatch them to service locations in a timely manner, ensuring efficient use of resources and meeting customer needs.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and gather feedback.
Documentation: Maintain accurate records of customer interactions, appointments, dispatch activities, and sales.
Team Collaboration: Collaborate with other team members to ensure smooth operations and achieve company goals.
Continuous Improvement: Stay updated on product knowledge, sales techniques, and industry trends to enhance performance.
Requirements:

Experience: Proven experience in customer service, appointment setting, over-the-phone sales, and dispatching, preferably in the handyman or appliance repair industry.

Communication Skills: Excellent verbal and written communication skills with the ability to articulate product features and benefits effectively.

Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and establish trust with customers and technicians.

Organizational Skills: Exceptional organizational and time management skills with the ability to prioritize tasks and meet deadlines.

Tech-Savvy: Proficiency in using computer systems, scheduling software, CRM platforms, and dispatching tools.
Problem-Solving Skills: Ability to identify customer needs, address concerns, provide appropriate solutions, and efficiently dispatch technicians.

Sales Drive: Motivated self-starter with a results-oriented mindset and a passion for driving sales.

Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.

If you are a proactive individual with a passion for delivering exceptional customer service, driving sales, and effectively coordinating dispatch operations, we encourage you to apply for this exciting opportunity to join our team and contribute to the success of our handyman and appliance repair company.