Dispatcher/Customer Service

Hi, welcome to your next amazing opportunity with Mesa Plumbing, Heating and Cooling. 
We are a fast growing Home Service brand with plumbing and HVAC services in Colorado.

This job is for a Home Service Dispatcher who has experience in the Home Service Industry and with Service Titan software. 
This position may also include some Call taking and Customer Service at times.

We are looking for candidates that have experience in:
1. Home Service Dispatching
2. Customer Service
3. Working with a Remote Team of Filipino Professionals (all our CSRs are in the Philippines)
4. Flexibility and good attitude
5. Computer Skills

You will be expected to work  40-50 hours per week from 8am-5/7pm Mountain Standard Time Monday through Friday. 
You will work very closely with your team of 3x CSRs and your Admin manager (lives in the US).

Requirements:
C2 English fluency
High speed internet with Backup internet source (we will require a speed test for both)
Backup Power Source (photo required)
Knowledge of CRMs (Service Titan and DialPad specifically)
Knowledge of Dispatching for Profit Methodology

As an application – Please message us about this job posting with the phrase “Mesa is the best, Better than the Rest” in the body of your message with why you think you would be a great fit for the Dispatcher job–Also, make a video of yourself reading this script and submit it to this form: 

Click to view/forms/d/e/1FAIpQLSe6nbQKg5S9Nx4DNQAlHnaAKPFin8gPMt9oMYFytzbey4vDWA/viewform?usp=sf_link

and when you apply for the job, please include the phrase: “Mesa is the best, Better than the Rest”

Greeting: Hello, it’s a great day at Mesa Plumbing, Heating and Cooling, my name is [name], how can I make you smile?

Empathy/Assurance: We can certainly help with that, you’ve called the right place. Let me get some information.

Customer info: Can I have your name? Click to view’s the property address? Is this your home or a rental? What’s going to be the best phone number to reach you?Are there any other numbers we can reach you? Great, thank you. What’s the best??email address to send copies of your documents for your records? Thank you. *Make sure you mirror the info provided to you – say it back to the customer*
Marketing Campaign: Can I ask how you heard about us?

Conclusion: Thank you for calling Mesa where we strive to make your day better.