Dispatcher/Customer Service Phone Call Center

Our dispatch team members are responsible for ensuring each customer receives outstanding service by providing a positive and friendly experience over the phone. Helping patients and customers navigate the ordering process while always providing the highest level of customer services. We are looking for a hard-working self-starter who thinks clearly in high-pressure situations. Heavy internal and external communications are a meaningful part of this role.
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Our Mission Statement is to provide high-quality, organic, and pesticide-free botanical medication at the lowest cost to our consumers by accurately filling orders and swiftly delivering them with professional customer service. We strive to meaningfully improve community health and enhance our consumer’s lifestyle.

Responsibilities and Duties:

We run a very professional, licensed, and strictly health-oriented service, and we purposely seek and require the highest ethical and professional standards from all of our associates!
• Set-up and Process customers orders using POS and Routing applications, including but not limited to Tookan, Webjoint, and WeedMaps.
• Provide front-line support for drivers who need assistance out of the field.
• Log operational issues and suggest and implement process improvements.
• Provide exceptional customers service by phone, text and during and in-person interactions.
• Develop and maintain rapport with our customers, partners and staff.
• Ensure customers’ concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
• Perform other related work as required.

Qualifications & Requirements:

• Personal knowledge of various cannabis products (required).
• Available to work 50 hours/week, PACIFIC TIME (Required).
• The ability to make rapid decisions in a high-pressure environment.
• Excellent communication, social and organization skills.
• Incredible ability to multi-task.
• A can-do, optimist attitude.
• Ability to adhere to the highest customer service standards at all times.
• Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
• Ability to perceive and meet the needs of customers.
• Strong problem solving, customer service and interpersonal skills.
• Ability to maintain high standards in a fast-paced, constantly evolving environment.

Typical Physical Demands:
• Work may require prolonged sitting/standing, some bending, stooping and stretching.
• Requires normal range of hearing.
• Requires healthy vision (aided or unaided).

Cannabis experience highly desired***