Join Our Pilot Offshore Customer Service Team for Right at School!
We’re thrilled to invite you to be part of our pioneering journey as we establish our pilot offshore customer service team. Currently, we are hiring one Team Lead and two Customer Service Experts. With your outstanding performance, we anticipate expanding our team further, creating more opportunities for growth and success.
Apply Now and Be Part of Our Exciting Journey!
Note: If this job isn’t the perfect fit for you, don’t worry! We’ll keep you in mind for future opportunities. We’ve successfully placed dozens of high performers in various roles, and your dream job might be just around the corner!
There will be a 6-week (paid!) trial period pending “official” team member status. Think of the 6-week (paid!) trial as a chance for us to vibe together. At the end of this period, you’ll officially join the team.
During this time, we’re checking two things:
1) You enjoy the position (your happiness matters!)
2) We are happy with the performance and execution.
A truly high performer who learns fast and strives for excellence is born in a person
BENEFITS OF ACCEPTING THIS JOB
Competitive pay (higher than your average VA job!)
Stable pay, bi-weekly/monthly stipend
Financial Incentives for hitting KPIs
Paid holidays off: 5 PTO (1st year) ; 10 PTO (2nd year); flexible time off for the first 6 months; flexible sick leave (ownership mentality!)
Prepaid Emergency Insurance worth PHP 50,000
Raises (every 12 months) based on performance reviews
Wifi stipend as needed for emergencies
Opportunities to grow in the company
Work for someone who CARES about you– a good team! good morale
Join PH community: Talent Without Borders (by Structure 2 Scale
REGULAR TASKS:
OPS Mgr day in the life…
– Lead the offshore support team to ensure timely and personable responses to inquiries, making each interaction a positive experience for our Right At School family.
– Prioritize accuracy and reliability in providing information and solutions, fostering confidence and trust in our services.
– Embrace Right At School’s mission to inspire a love of learning and promote healthy living, infusing passion into every customer interaction.
– Support success by taking pride in contributing to Right At School’s achievements and providing excellent customer service to our families and Field Leaders.
– Dive into regular customer support tasks setting the standard for excellence.
– Efficiently manage customer interactions using Salesforce.
– Spearhead the documentation of standard operating procedures to ensure consistency and clarity in team operations.
– Embrace the challenge of documenting and refining processes, recognizing that this is a pilot offshore team where existing processes may shift and evolve.
– Collaborate seamlessly with the onshore team and cross-functional teams to adapt and enhance existing processes.
– Lead the offshore support team during busy peak seasons.
– Oversee the onboarding of temporary hires during peak seasons.
– Provide hands-on training to team members, fostering a culture of continuous improvement and high performance.
CS Expert day in the life…
– Embody the values of Right At School by providing excellent support to our families and contributing to the success of our Field Leaders.
– Respond promptly and professionally to families’ and field leaders’ inquiries via email, ensuring a positive and engaging experience.
– Utilize Salesforce to efficiently manage and update customer support tickets, maintaining accurate and up-to-date information.
– Collaborate with the offshore and onshore teams to deliver consistent and high-quality service to our Right At School community.
– Escalate complex or unresolved customer issues to the appropriate channels for prompt resolution.
– Contribute to the ongoing development and refinement of support processes, embracing a culture of continuous improvement.
– Navigate schedule change requests with precision, providing quick and efficient solutions.
– Address billing inquiries with detailed and reassuring responses, instilling confidence in the financial aspects of our services.
– Uphold a commitment to accurate and reliable information, fostering confidence and trust in our services.
– Contribute positively to the team culture, promoting a collaborative environment that encourages continuous learning and growth.
PLEASE APPLY if you possess the following skills and attributes:
CS Manager (Ops) About You….
– Proven track record in customer support management with a focus on timely, personable, and positive interactions
– Strong leadership skills with a hands-on approach, with ability to mentor and train team members effectively
– Proficiency in managing CS tickets within Salesforce or similar tools (case and tickets)
– Experience in overhauling and managing customer service training programs.
– Mastery in developing and implementing Standard Operating Procedures (SOPs) for streamlined team operations.
– Ability to handle infrastructure related to customer service
– Strong written communication skills with attention to detail
– Enthusiastic about providing exceptional customer service
– Accustomed to working in the US Time Zone
– Exceptional Internet service
– Bonus: with a backup generator (or at least a backup plan to get in touch)
– BONUS: Experience using Line Leader enrollment (or similar software)
– BONUS: Experience in phone and chat support role
– BONUS: Knowledge of Quality Assurance (QA) processes for customer service.
CS Expert About You….
– Previous experience in customer support, particularly in email-based roles
– Strong written communication skills with attention to detail
– Team player with problem-solving abilities, contributing to a positive and collaborative team culture.
– Enthusiastic about providing exceptional customer service
– Accustomed to working in the US Time Zone
– Exceptional internet service
– Bonus: with a backup generator (or a strong backup plan to get in touch)
– BIG BONUS: Familiarity with Salesforce or similar ticket management tools.
– BONUS: Experience using Line Leader enrollment system (or similar software)
– BONUS: Experience in phone and chat support role
More About You:
– Growth Mentality – A commitment to continuous learning and a proactive approach to personal and professional growth.
– Engaging Personality – you have a professional but friendly demeanor. People like working with you.
– Clear Communication – Communicates with clarity. Must possess the ability to overcommunicate, ensuring clarity and transparency in remote work environments.
– Dedicated & Hard-working – you take pride in doing a good job, are driven, and are motivated
– Thrives in Dynamic Environments: Excels in adapting to changing priorities and thrives in fast-paced, evolving work settings.
– Initiative and Proactivity: Takes the initiative to drive projects forward, exhibiting ambition and enthusiasm.
– Resourcefulness: Demonstrates creativity and determination, especially when navigating startup environments.
– Collaborative Approach: Works effectively with cross-functional teams.
– Effective Time Management: Prioritizes tasks and manages time efficiently to meet deadlines.
– Detail-oriented: Pays meticulous attention to detail, ensuring accuracy in all tasks.
– Thoughtful Decision-Making: Engages in thoughtful deliberation, making informed decisions while avoiding impulsive actions.
– Independence and Critical Thinking: Thinks independently, especially when facing undefined situations.
– Commitment to Growth: Commits to continuous personal and professional growth, showcasing increasing maturity over time.
– Ownership and Accountability: Take ownership of tasks and projects, driving them to successful completion.
– Adaptive Problem Solving: Embraces challenges fearlessly and excels in complex situations.
– Willingness to Seek Help: Demonstrates a willingness to seek assistance when necessary
– Reliable Consistency: Demonstrates punctuality and maintains a strong commitment to a consistent presence.
– High Integrity: Takes responsibility for actions, showing accountability without making excuses.
– If you’ve read this far, (or watched the entire video) please answer the word tomato when you’re answering the special question on the application form or we will not accept your application.
– Reliable Consistency: Demonstrates punctuality and maintains a strong commitment to a consistent presence.
– High Integrity: Takes responsibility for actions, showing accountability without making excuses.
REMINDER: VERY IMPORTANT NOTE: DO NOT REACH OUT TO CLIENTS VIA FACEBOOK, LINKEDIN, OR ANY OTHER SOURCE. THE SOCIAL MEDIA LINKS PROVIDED HERE ARE FOR YOUR REFERENCE ONLY. CLIENTS ARE NOT TO BE CONTACTED. ALL APPLICATIONS MUST GO THROUGH OUR TEAM, IN THIS APPLICATION SOURCE.
WATCH Highlight of our 2023 S2S Event: /S2S23Event
HOW TO APPLY:
1. Watch this: /RASOCSWJobPost
2. If this role and our company resonate with you, take the next step by filling out our application form: /RASOCSWForm24
As part of our thorough selection process, we’ve designed a comprehensive application form to gather all the necessary information. Your completion of this form demonstrates your commitment and interest in the role.
FORM COMPLETION INSTRUCTIONS: VERY IMPORTANT!!!
Applications using AI tools will be rejected, as we aim to assess your authentic skills and communication style. We value direct communication and want to understand your personality, communication skills, and English proficiency. Please refrain from using AI tools, including GPT or any other automated writing assistance. We are interested in hearing directly from you, not from AI.
JUMP TO THE FRONT OF THE LINE!!
Sending us a quick screen-share explaining your experience and why you’re a good fit is a SURE WAY to get to land you an interview…we move fast here!!
See you very soon!
Make the BEST career move now! Hit APPLY!
DUE TO THE NUMBER OF APPLICATIONS RECEIVED, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
APPLY FOR THIS JOB:
Company: CT Creative Media
Name: Gina Suzanne
Email: