Position: Driver Support Specialist
Location: Remote (Philippines)
Employment Type: Full-time
Job Summary: We are seeking a detail-oriented and proactive Driver Support Specialist. This role involves managing communications with truck drivers, brokers, and company dispatchers, along with monitoring credit card charges, and making decisions regarding dispatching and routing of trucks during afterhours.
Phone and Communication Management:
• Answer calls and texts immediately.
• Continuously monitor the Driver Support phone number during your shift.
• Notify brokers via email and calls.
• Monitor multiple email accounts and provide immediate assistance.
• Enter notes and documents into software and add tracking to spreadsheets.
• Follow up with brokers and team members daily on all issues.
• Review rate confirmations for reimbursement processes.
• Issue payment codes to drivers.
Dispatch:
• Book and reassign loads during afterhours to ensure continuous coverage of loads and minimal downtime for drivers.
Credit Card Charges:
• Request receipts within 1 hour, review for accuracy, and assign to accounting categories.
Schedule:
• This department requires 24-hour/day, 7-day-a-week coverage. Typical shifts are 8 hours per day; however, other shift lengths are being considered.
• Weekend availability is a must. Average 40 hours per week.
Other Requirements:
• This position is fully remote. You must have access to a reliable internet connection, a computer with Windows, and headphones with a microphone.
• During your shift, you must be able to work uninterrupted without distractions.
• During afterhours shifts, you will be the primary point of contact for our company to employees and business partners. Professionalism and 100% focus on the task at hand are essential.
• Our company is multi-national with office operations in 4 countries and trucking and warehouse operations across the United States. There are multiple teams to provide coverage for that all require different levels of assistance.
How to Apply: Submit your resume and cover letter to
APPLY FOR THIS JOB:
Company: Green Light Improv
Name: Patrick Fiegl
Email: