Drop shipping Customer support VA ( handling emails , managing fb comments )

Are you a customer service professional with a knack for providing outstanding email support? Are you experienced in handling customer inquiries and resolving issues in the fast-paced world of dropshipping? If so, we want to hear from you!

Position Overview:

We are seeking a dedicated and experienced Email Customer Support Agent to join our team and play a crucial role in ensuring customer satisfaction for our dropshipping business. As our Email Customer Support Agent, you will be responsible for managing and responding to customer emails promptly and effectively.

Responsibilities:

Email Management:

Handle customer support emails promptly and efficiently.
Respond to customer inquiries, concerns, and feedback in a professional and timely manner.
Provide accurate and helpful information to assist customers with their queries.
Problem Resolution:

Address and resolve customer issues related to orders, shipments, and product inquiries.
Collaborate with other teams to ensure timely resolution of customer problems.
Proactively identify trends and patterns to prevent recurring issues.
Experience:

Minimum of [2 years] of experience in email customer support for a dropshipping business.
Proven track record of managing a high volume of customer inquiries and providing top-notch support.
Availability:

Available to work at least 4 hours per day, daily, including Sundays.
Ability to adapt to a flexible schedule based on business needs.
Qualifications:

Dropshipping Experience:

Previous experience in providing customer support for a dropshipping business is a must.
Familiarity with the challenges and intricacies of dropshipping customer service.
Communication Skills:

Excellent written communication skills.
Ability to convey complex information in a clear and concise manner.
Problem-Solving Skills:

Strong problem-solving skills and the ability to think on your feet.
Proactive approach to addressing customer concerns and finding effective solutions.
Team Collaboration:

Ability to collaborate with other teams to resolve issues and improve overall customer experience.

Please include the word ” Superstar” at the beginning of your application so we can know you have read through all of this.

How to Apply:

If you are a dedicated and experienced Email Customer Support Agent with a passion for delivering exceptional customer service in the dropshipping industry, we would love to hear from you!