E-com company needs a Customer Service Rockstar

Dear future team member,

**Only apply when you have worked as a Customer Service agent for a dropshipping company before**

Do you enjoy helping people?

In this interesting position, you will assist customers with all their questions regarding a product or questions about their order. As a Customer Service Representative, you will act in a friendly and helpful manner. For example, by assessing whether a return meets the return conditions. You must understand the whole process and must be highly developed in communication and accuracy. Therefore, please apply with the word strawberry before you introduce yourself.

We run an eCommerce Dropshipping company with multiple web shops in different countries. We are looking for long-term employees to join our team. There is a great opportunity for growth for those who consistently contribute positively to our company. We are looking for great candidates who will represent the company with great customer service and dedication.

So essentially, this is a Customer Support job that requires you to follow a very clear process to keep our customers happy, but becomes very easy when you understand each step.

WE REQUIRE KNOWLEDGE OF THESE PLATFORMS:

Gmail
Shopify (eCommerce platform)
Slack (communication channel)
DeepL (for translation)

Responsibilities:

– Handling customer complaints.
– Report on refunds/complaints.
– Respond to customer emails regarding refunds, tracking numbers, FAQs.
– Contribute to our documentation and improve our support processes.
– Respond to all customer inquiries in a timely and accurate manner.
– We have an ETA of 24 hours, so you must answer emails within this time frame.
– Demonstrate a high level of professionalism at all times.

Apply when you think this is you:

– Have a positive mindset & think in solutions not in problems.
– Fluent in English, both written and oral.
– At least 2 years of experience in Customer Support.
– Must be organized, motivated and willing to learn and grow.
– Team spirit, making it a pleasure to work with you
– A keen eye for improvement opportunities in processes and systems
– Be available immediately

We will start with a part-time cooperation and this will increasingly become more. You have to be available for a minimum of 40 hours per week once you are asked to start working full-time. We will start with two weeks trial.
Also, it’s important that you’re not currently working for other full-time jobs

You will have some customer support experience, but ultimately, we want to work with someone who enjoys helping people and is interested in handling customer support issues. I don’t want inconsistency in emails exchanged with customers. Example: same email twice, inaccurate response, off-topic response, etc.

Please respond by sending a video in which you introduce yourself, tell something about your work experience, tell me what you want to learn, and what you bring to the table.

I look forward to your proposal.

Thank you.

Stacey