E-commerce Administrator

Job Description
This is a remote position.

E-commerce Administrator

Part-time | 20 hours per week
The offer starts at Php 19,000 take-home pay per month
Monday to Friday, Any 4 hours straight between 7:00 am to 12:00 pm Manila Time

About Remote Workmate:

At Remote Workmate, we help businesses thrive by providing them with top-notch remote staff who are experts in their respective fields. Our mission is to help companies achieve their goals by providing them with the best talent from around the world.

We also accelerate our candidate’s success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.

We guarantee you fair pay for work done and bring multiple opportunities to your way.

About the Client

Our client is a leading importer and provider of firearms-related products in Australia. With a strong focus on quality, customer satisfaction, and competitive pricing, they offer an exceptional range of brands to cater to the diverse needs of shooting enthusiasts, hunters, and sportsmen. Their team of seasoned professionals possesses extensive knowledge and experience in the firearms industry, enabling them to provide personalized customer service and expert guidance to customers. Committed to maintaining the highest quality, safety, and reliability standards, our client diligently evaluates every product they import. Their vision is to become the premier destination for firearm and accessory enthusiasts in Australia, delivering a seamless experience while adhering to strict safety and legal standards.

About the Role

The E-commerce Administrator is expected to handle various tasks related to product uploads, product descriptions and marketing, and administrative duties for the client’s e-commerce platform. The role is open for anyone who can take on multiple responsibilities and potentially grow into a leadership role to alleviate the client’s workload and improve efficiency.

Responsibilities:

Upload new products to the company’s website and e-commerce platforms, ensuring accurate and engaging product listings
Monitor product availability
Communicate updates to dealers and customers, providing timely information on stock levels, backorders, and estimated delivery dates
Manage product descriptions, ensuring they are informative, optimized for search engines, and compelling to potential customers
Utilize ChatGPT to create product descriptions
Handle accounting tasks such as matching payments against invoices on a daily basis and issuing invoices to customers
Assist in basic booking tasks preparation for clients/customers, ensuring accurate and timely bookings
Handle administrative tasks related to the distribution side of the business, including responding to customer inquiries, managing returns and warranties (RMA), and addressing customer concerns or complaints
Coordinate shipments, track orders, and provide updates to customers regarding their purchases and repairs
Ensure proactive customer service by promptly responding to customer inquiries, resolving issues, and providing assistance throughout the purchasing process
Stay up-to-date with industry trends, e-commerce best practices, and emerging technologies to continuously improve the customer experience

Qualifications

Previous experience in e-commerce administration, product management, or a similar role within the e-commerce industry
Familiarity with e-commerce platforms, content management systems, and inventory management systems
Strong attention to detail and the ability to maintain accurate and organized product listings
Proficient in using ChatGPT for content creation and product description generation
Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
Basic accounting knowledge and experience in handling payments, invoices, and financial records
Proactive problem-solving skills and the ability to multitask in a fast-paced environment
Strong organizational skills and the ability to prioritize tasks effectively
Knowledge of logistics, shipping processes, and order fulfillment is preferred
Familiarity with SEO principles and best practices is a plus
Ability to work independently and collaboratively within a team

Tools Required:

Big-commerce
Unleashed
Inventory planner
Xero
Microsoft Suite, Sharepoint, MS Teams,
ChatGPT

Please click “I’m Interested” to access our application page to submit your application.

Upload a Word version of your resume as well as a short cover letter (BOTH ARE REQUIRED) explaining two things: the notable achievements and skills you’re proudest of, and why you’re the ideal candidate for this job.

If you are encountering issues in attaching the documents to your job application, please send the files directly to Click to view and put in the subject line: “To (name of the contact/recruiter): Application for (insert job title)”

Home-Based Requirements:

Fast and reliable wired internet connection of not less than 10 Mbps
Quiet, private home office free from noise background or distractions
Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam

If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!