E-Commerce Administrator

Job Summary:

We are looking for an E-Commerce Administrator to join one of our clients in the online retail industry. You will be primarily responsible for streamlining all e-commerce activities. Additionally, you should be able to help retain long term consumer relationships. Your strong digital marketing skills is a plus in identifying new market opportunities and preparing promotional campaigns.

You should be able to use your e-commerce experience in forecasting sales and resolving conflicts. Besides, you will be inspecting and uploading consumer product reviews and responding to queries. You should also monitor website content to ensure that it is easy to navigate and visually appealing.

As a part of your job role, you will be coordinating with the E-Commerce Manager in planning promotional offers and product discounts. Furthermore, you will be liaising with Business partners/ vendors for productive outcomes.

Apply right away if our goal to offer excellent customer satisfaction matches yours!
Get in touch with us if you can fulfill the job requirements. We await to hear from you.

Job Description
• Monitoring, managing and updating website content such as product listings, inventory updates, etc.
• Analyzing consumer behaviour and preferences
• Ensuring all product details are mentioned correctly
• Assisting the Marketing department and E-Commerce Manager in developing promotional campaigns
• Assist in ensuring hassle-free consumer shopping/payment experience
• Being knowledgeable in the different payment options provided at checkout
• Coordinating with the IT department to ensure website changes/updates are rolled out on time
• Inspecting consumer product reviews
• Utilizing SEO techniques to monitor and generate organic website traffic
• Understanding consumer behaviour and analyzing sales report
• Forecasting sales
• Estimating stock requirements
• Identifying new business opportunities
• Collaborating with social media influencers for promotional campaigns
• Handling crisis management activities
• Monitoring the performance of promotional campaigns
• Identifying and resolving customer queries and project roadblocks

Qualifications
• Minimum 2+ years related experience in the e-commerce industry is a plus
• Prior experience in back-end operational functions
• Familiarity with Southeast Asian large fintech platforms is a plus
• A grasp of brand promotional emails and the ability to decipher their impact on consumer behavior.
• Proficiency in utilizing Instagram and other social media platforms for influencer identification
• Prior experience working with admin panels or back-office operations, ensuring a smooth workflow.
• Full-time availability, aligned with the Singapore timezone.

Benefits
• Healthy, conducive work environment(Great Place to WorkTM – Certified two years in a row!)
• Competitive salary
• 21 leave credits + all client-based holidays
• 100% paid on non-special working holidays rather than 30%
• De Minimis/ Allowances
• HMO coverage + dependent
• Work-from-home Allowance(Upon regularization)
• Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
• Exposure to world-class, high-level management from local and international direct supervisors.