E-commerce Assistant (Customer Service and Operations focused)

We are an expanding E-commerce company in search of a dedicated Virtual Assistant to support our operations, with a primary focus on customer service, order processing, and product management.

PLEASE READ THE ENTIRE JOB DESCRIPTION AND ANSWER ALL QUESTIONS FOR YOUR APPLICATION TO BE CONSIDERED.

The right candidate must possess excellent English speaking skills, be a fast learner, have high attention to detail, and should have a lot of patience, as our company receives a variety of questions and inquiries.

Main duties include:
• Communicating with current and prospective customers through EMAIL, CHAT and PHONE channels
• Effectively resolving customer issues related to orders and other concerns
• Competent in managing order processing and fulfillment
• Capable of handling product management tasks
• Accurately recording orders and tracking relevant information
• Other basic operations and administrative tasks

Other preferred experience includes:
• Shopify
• Airtable
• ClickUp
• Google Workspace

I just want to make sure you are good with the following:
1. Payments will be made weekly through Remitly for the first month
2. There will be an initial 6-month probation period
3. 40-hour workweek (5 days/week, 8 hours/day)
4. You will be able to work evening to early morning Philippines time (e.g. 10 PM – 7 AM) or from early morning Philippines time (e.g. 2AM – 11AM)
5 You have excellent English speaking skills and are good at speaking with customers over the phone
6. You will submit a report every day at the end of your shift (this is a must) with the following questions answered:
a) What did you do today? (detailed description)
b) What issues did you run into?
c) Is there anything I can help you with?

If you are okay with the conditions above, then write “I AGREE TO ALL 6 TERMS” and answer the following questions. Please answer in complete sentences and use proper grammar and punctuation:
1. How fast is your internet?
2. Do you have a reliable computer?
3. Are you currently engaged in another job or commitment?
4. How often do you experience power outages and internet issues?
5. What backups do you have in case of power outages?
6. What backups do you have in case of internet outages?
7. Can you share your experience in e-commerce operations, including customer service, order processing and fulfillment, product management, and any other relevant areas?

So I know that you read the entire job description, please use this format as your subject line when replying to this post: “Your First Name + I Am Your New Ecom Assistant” (e.g. Kevin – I Am Your New Ecom Assistant)