E-commerce Associate

Job Description

Oversees the productivity of E-commerce platforms and manages the day-to-day operations such as but not limited to, increasing of sales, efficiency of operation team, performs excellent customer service, secure and ensure the accuracy of the inventories and stocks.

A. SALES ACHIEVEMENT

Ensures 100?hievement of monthly sales target set of the Management
Monitors sales performance against sales forecast, analyze and interpret trends to maximize sales
Monitors and analyzes competitors’ activities and market trends.
Work closely with brand team, creatives and demand planning team to align,contextualize, and execute broader platform sales and marketing strategies
B. INVENTORY MANAGEMENT

Monitors day to day stock movements and ensures that all items in webstore are properly stocked
Forecasts and assists broader demand planning team in forecasting what items to buy, in what quantities
C. CUSTOMER SERVICE RELATIONS

Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand customer service requirement
Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints
Resolves customer problems or complaints by determining optimal solutions and in a professional manner
Qualifications

Strong data entry skills and attention to detail
Superb time-management and organizational skills
Excellent verbal and written communication skills
Strong analytical and problem-solving skills with a passion for driving results
Experience with Shopee & Lazada or other e-commerce platforms would be a plus
Candidate must possess at least Bachelor’s Degree in Computer Science/Information Technology, Business Studies/ Administration/Management, Marketing, equivalent.
With experience in Digital Marketing and in the field of E-commerce.
Ability to critique and advise the Online Selling Team.
Good understanding and management of web design, managing content, and web analytic software.
Excellent management skills in the fulfillment of customers’ orders.
Updated with Marketing trends including social networking strategies.
Job Types: Full-time, Part-time, OJT (On the job training), Fresh graduate

Contract length: 3 months

Part-time hours: 100 per week

Salary: Php13,000.00 – Php15,000.00 per month

Benefits:

On-site parking
Schedule:

8 hour shift
Ability to commute/relocate:

Makati City: Reliably commute or planning to relocate before starting work (Required)