E-commerce Customer Service Representative

We are seeking a skilled Customer Service Representative with a strong background in e-commerce customer support. As a crucial member of our team, you will engage with customers to provide assistance, resolve inquiries, and ensure a seamless shopping experience. We are specifically looking for candidates with a very light, hardly noticeable accent in English, to effectively communicate with our diverse customer base.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Assist customers with order placement, product information, and account management.
• Resolve customer complaints with tact and efficiency, aiming for first-call resolution.
• Collaborate closely with other departments to address customer concerns and improve processes.
• Maintain a high level of professionalism and customer satisfaction at all times.

Requirements:

• Proven experience in customer service, particularly in e-commerce.
• Exceptional communication skills, both verbal and written.
• Ability to speak English fluently with a very light, almost imperceptible accent.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced environment and handle multiple priorities.
• Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Proficiency in utilizing cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps.

Preferred Qualifications:

• Previous experience in a customer service role within the e-commerce industry.
• Familiarity with CRM systems and e-commerce platforms.
• Experience working in a remote or virtual customer service environment.
• Passion for delivering outstanding customer service and enhancing customer satisfaction.
• Upbeat personality, fostering a constructive and collaborative work atmosphere.
• Willingness to undergo a background check.

About us:
Partner Pros specializes in connecting U.S. businesses with skilled professionals, particularly from the Philippines. We have a network of remote employees spread across the Philippines. Our focus is on creating a positive work culture that empowers individuals to thrive.

More info:
This is a work-from-home opportunity and a full-time position requiring 40 hours per week. Our regular working hours are from 9:00 AM to 6:00 PM Eastern USA time. You will need a steadfast computer with a reliable and consistent high-speed internet connection. You will need to ensure that you have a designated workspace that will allow you to focus and work uninterruptedly.

Long Term Plan:
We are looking for employees who are looking for long-term stable and reliable employment. We intend to invest and grow with our employees, and we highly value our time spent together. To that end, we want to maximize it by presenting all opportunities as long-term positions with growth potential.

Compensation + Perks:
Salary is commensurate with experience and level of expertise. We exclusively seek people who are looking for long-term arrangements for employment and mutual growth. We offer a monthly benefits package that begins after 6 months of employment. Our benefits package includes a high-end health care plan, paid holiday and vacation days, and additional incentives. We conduct annual performance reviews for annual salary increases. Additionally, we host monthly virtual team building and fun-filled events with activities, games, and rewards.

To apply:
Send your resume, a 2-minute or less audio recording explaining why you would be a good fit for the position, and a photo of your work-from-home setup to Click to view. Follow this subject format: CSR – [Name]