E-commerce Customer Service Specialist with Experience in Managing Social Media and Email Marketing

Are you passionate about providing excellent customer service through various channels, including social media and email? Do you have experience in improving customer satisfaction rates and resolving customer issues promptly and effectively? Do you have a talent for creating engaging content and implementing successful email marketing campaigns? If so, we want to hear from you!

We are currently seeking a full-time eCommerce Customer Service Specialist with expertise in managing social media and email marketing. Proficiency in graphic design software and experience in graphic designing is highly preferred. The ideal candidate should also possess excellent communication and problem-solving skills.

Who We Are:
Litcessory is a US-based e-commerce company that’s been in operations for 9 years. We are currently selling on over 15 different Amazon marketplaces and various others as well (such as Walmart, Shopify, eBay).

Responsibilities:
•Provide top-notch customer service to our eCommerce customers via eDesk, and social media channels
•Respond promptly to customer inquiries and resolve any issues they may have
•Manage and monitor customer reviews and feedback on social media platforms
•Create and implement email marketing campaigns to drive customer engagement and retention
•Collaborate with other departments, such as sales and logistics, to resolve customer issues and ensure timely order fulfillment
•Continuously identify areas for improvement in the customer service process and provide feedback to management

Requirements:
•2+ years of experience in eCommerce customer service or related field
•Experience with Gorgias preferred
•Experience in graphic designing and its software
•Strong written and verbal communication skills
•Experience managing customer feedback and reviews on social media platforms
•Familiarity with email marketing software and best practices
•Ability to work independently and as part of a team in a fast-paced environment
•Strong problem-solving and analytical skills
•Experience with Amazon, Shopify, Walmart and other eCommerce platforms is a plus

To confirm that you have carefully read the complete job description, please put “E-commerce Customer Service/Social Media/Email Marketing VA” in the subject line. Applications that do not comply with this requirement will not be considered for review.

Please respond to the following questions also when applying:

1. Have you experience being a customer service for an Amazon business? If so, how long and please list any other e-commerce accounts you have managed thus far.
2. Have you used eDesk or Gorgias for customer service?
2. Do you possess experience in email marketing? If yes, what tools have you utilized and for how long have you used them?
3. Have you managed social media accounts and creating contents? If so, how long have you been doing so?
4. Do you have graphic design skills? While not required, it would be greatly preferred. If you do, please provide samples of your work.