E-commerce Customer Support Specialist

Position Overview:

We are seeking motivated and customer-focused individuals to join our e-commerce team as Customer Support Specialists. As an integral part of our customer service department, you will play a crucial role in ensuring a seamless shopping experience for our customers. The role involves handling a variety of tasks, including addressing customer inquiries, resolving order-related issues, and assisting with order processing. If you are polite, computer-savvy, and passionate about providing exceptional customer care, we encourage you to apply.

Responsibilities:

Efficiently manage and respond to incoming emails from customers regarding orders, product inquiries, and general inquiries.
Identify and resolve issues with customer orders, such as stock discrepancies, incorrect part selections, or any other order-related concerns.
Communicate with customers via phone to inform them about order issues and assist them in deciding how to proceed.
Process purchase orders received from customers on terms, entering relevant information into our ERP system, and sending order confirmation to customers.
Answer incoming phone calls from customers, providing assistance with placing orders, addressing inquiries, and offering product information.
Utilize multiple software platforms simultaneously to ensure accurate order processing and efficient issue resolution.
Collaborate with cross-functional teams, including the warehouse and sales teams, to ensure accurate and timely order fulfillment.
Demonstrate technical knowledge, particularly regarding hardware products, in order to assist customers effectively.

Qualifications:

Strong customer-centric mindset with exceptional politeness and patience when interacting with customers.
Proficient computer skills, including familiarity with common software applications and the ability to learn and navigate new software platforms quickly.
Technical aptitude, especially in understanding basic fractions, beneficial for dealing with hardware-related product inquiries.
Previous experience in customer service or e-commerce support is a plus.
Excellent verbal and written communication skills in English.
Ability to multitask effectively and work in a fast-paced, dynamic environment.
Comfortable using dual monitors to manage multiple software applications simultaneously.
Own a reliable headset for clear communication during phone calls with customers.

Benefits:

Competitive compensation package based on experience and performance.
Opportunity for growth within a rapidly expanding e-commerce company.
Work remotely from the Philippines, allowing for a flexible and comfortable work environment.
Collaborative and inclusive team culture that values individual contributions.

How to Apply:

Please send an email to Click to view with the subject “I want to be your CSR”.
Please include a copy of your resume, then complete the google form you will receive in an email.

Note: After you send the email to apply, you will receive a response from me with a link to a google form. Please complete the questions in the google form to be considered for this position. Forms that are not completed or only partially completed will not be considered. In the form you will be asked your age. Answer 40 to prove you are paying attention to detail.

We look forward to working with you!