E-commerce Operations Assistant

Job Title: E-commerce Operations Assistant

Location: Remote (Philippine time zone)

Schedule: Either Thursday to Saturday or Sunday to Thursday, 7am to 4pm

We are looking for a dedicated and detail-oriented individual to join our team as an E-commerce Operations Assistant. This position operates on the Philippine time zone and follows either a Thursday to Saturday or Sunday to Thursday schedule, with usual working hours from 7am to 4pm.

Responsibilities:
• Review and respond to customer questions and reviews related to the product catalog.
• Track product rankings and review ratings to ensure customer satisfaction.
• Utilize Excel/Google Sheets proficiently to file, review, and update data.
• Demonstrate strong analytical skills to interpret and analyze data effectively.
• Perform daily scraping of product items from all partner retailers to assess their ranking.
• Stay current with the product catalog and assist in daily management operations associated with E-commerce data, including inventory updates and order processing.
• Assess and respond to customer inquiries and feedback pertaining to the brand’s product catalog.
• Willingness to work extra hours and possess a flexible schedule.

Requirements:
• Proficiency in Excel/Google Sheets.
• Strong analytical skills with attention to detail.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Prior experience in E-commerce operations is a plus.

If you are passionate about E-commerce and possess the required skills and qualifications, we encourage you to apply. Join us and be part of our dynamic team driving online retail success!

If you have read this job post all the way to the end, it indicates that you have thoroughly gone through the job post. If you are paying attention, please use the subject line ‘Batch 04’ when submitting your application here: ja cky lin dot ra ma da AT jlaphilippine dot com. Additionally, include your cover letter. Please note that we will only review applications from those who follow these instructions.