E-Commerce Operations Associate

Company: Infinite Scents
Details: Remote, Full-time
– Monday – Friday
– Available to perform work within the following time block: 9AM – 4PM EST Mon-Thurs; Fri may be worked in candidate’s local time zone

Position Summary: The Operations Associate conducts all daily operational tasks required for running of the business, with meticulous attention to detail. He or she provides essential support to the Warehouse Manager on the ground in the U.S. Primary responsibilities include remote liaising with the warehouse team in New York, ensuring that packing and assembly are being conducted in line with inventory planning and product requirements. It also includes tasks such as coordinating pickup and delivery of merchandise from vendors, maintaining accurate inventory records diligently, preparing Amazon shipment plans with care, handling customer communication, and securing reimbursements through Amazon Seller Central. Customer service support is required during holiday sale seasons.

Key Responsibilities:
Remote Collaboration with Warehouse Team in the U.S.A. (EST time zone)
– Prepare and provide clear daily instructions to the team on the ground for packing and preparing shipments based on projections and inventory requirements provided by the planner.
– Work live with the team on the ground hand-in-hand to address all obstacles and challenges that may arise.

Shipment Coordination:
– Create shipment workflows on Amazon for replenishment of inventory to the FBA program.
– Generate packing templates for the warehouse so they know what needs to be packed and shipped that day.
– Generate Amazon and UPS/freight shipment labels as needed.
– Coordinate pickup and delivery of merchandise purchased.
– Manage all carrier relationships.

Inventory Tracking:
– Update internal inventory trackers daily to reflect accurate stock levels.

Reimbursement Management:
– Initiate appeals through Amazon Seller Central for reimbursements related to returns, refunds, and inventory adjustments.
– Appeal for and secure reimbursements for shipment losses at Amazon Fulfillment Centers.

Customer Communication:
– Respond to customer feedback and buyer messages promptly and professionally during holiday sale periods.

Qualifications:
– Excellent and clear communication skills, both in written and verbal English (written and oral tests will be given to assess this)
– Clear understanding of the American way of doing business including a flat organizational structure and culture
– Efficient, methodical, structured, highly organized individual who holds themselves to a high standard of performance and conduct
– Resourceful, creative, and able to think out of the box to generate creative solutions to unforeseen operational hurdles that may arise at any time
– Relentless attention to detail and organizational abilities
– Ability to work independently and efficiently during specified IST & EST hours
– Operations experience and proficiency required
– Proficient in using tools including Microsoft Excel, Microsoft Word and Google Sheets as well as other software necessary for remote work such as Chrome remote view, Slack and Zoom
– Familiarity with Amazon Seller Central and FBA is strongly preferred

Working Conditions:
– This is a remote, part-time position requiring availability during IST & EST hours.
– Access to a strong, reliable internet connection and a personal computer/ laptop is essential.
– The Operations Associate will work closely with the Planner and Warehouse Manager to ensure seamless day-to-day operations.

Note: This job description is intended to provide an overview of the responsibilities and qualifications required for the Operations Associate role. Specific duties and expectations may be adjusted based on the needs of the organization.