E-commerce Operations Coordinator

Role Title: E-commerce Operations Coordinator

Role Overview and Growth Track:
We are seeking a highly motivated and detail-oriented E-commerce Operations Coordinator to join our team. The ideal candidate will have expertise in Customer Relationship Management (CRM), Amazon listing management, and project management. This role will be responsible for coordinating various operational aspects of our e-commerce activities to ensure smooth operations and maximize efficiency.

As an E-commerce Operations Coordinator, the role starts part-time (4 hours/day) for the first 0-3 months, focusing on CRM tasks like sending contracts and managing the sales funnel.

At month 4, the role transitions offers a full-time opportunity (8 hours/day), with Amazon/Ecom Store Management responsibilities taking up 80% of the responsibilities role.

*At the 9 month mark, a successful review would lead to a promotion to Manager, overseeing new hires with increased pay and responsibilities.*

Timeline:
Months 1-3:
CRM management: 80%
Introduction & Research for Amazon account: 20%

Months 4-9:
CRM management: 20%
Amazon listing management: 80%

Months 9-12:
Introduction to Project management: 20%
Amazon listing management: 80%

Responsibilities:

CRM Management:
Sending contracts and managing the sales funnel.
Adhering to Hubspot best practices for naming, labeling, data control, and privacy.
Personalized email and mass marketing emails.
Data management and customer file storage.
Responding promptly to customer inquiries and concerns.
Creating new systems approaches for next hire and expansion.

Amazon / Ecom Store Management:
Creating and maintaining product listings with compelling product descriptions, competitive prices, and accurate information.
Monitoring inventory levels, restocking products, and managing stock levels.
Developing and implementing sales and marketing strategies to increase product visibility and drive sales.
Providing excellent customer service and addressing customer inquiries and feedback.
Ensuring efficient order processing and fulfillment.
Monitoring performance metrics and analyzing sales data.
Managing product content and multimedia elements.
Conducting competitive analysis and staying informed about industry trends.
Predicting inventory needs and working with suppliers.
Encouraging positive customer reviews and managing responses to negative reviews.
Creating and managing promotions, deals, and advertising campaigns.
Ensuring compliance with Amazon’s policies and guidelines.
Generating regular reports to provide insights on store performance.
Maintaining relationships with Amazon account representatives and vendors.

Requirements:

*Minimum Amazon Seller Experience: 1 year ( this will need to be verified )*
*Minimum CRM Seller Experience: 1 year ( this will need to be verified )*
*30 second to 60 second ( max ) video of why you are suited to this role*

CRM Management:
– Proficiency with HubSpot or similar CRM platforms.
– Strong organizational skills and attention to detail.
– Ability to prioritize tasks and manage multiple projects.
– Excellent communication skills.
– Adaptability and willingness to learn new tools and processes.

Amazon / Ecom Store Management:
– Deep experience in Amazon or e-commerce store management.
– Familiarity with Amazon Seller Central platform.
– Training or certification in Helium 10 or similar e-commerce software.
– Strong analytical skills.
– Excellent communication skills.
– Ability to adapt to a fast-paced environment.
– Preferred Qualifications:

Company and Founders Background:
Based in San Francisco, CA, these professionals have pioneered innovative GTM strategies across various industries, including sports wellness, tech, and fitness. Their expertise in market analysis and strategic planning consistently leads to successful product launches at scale. From securing capital for sports content and gaming apps to introducing new product categories in the sports and fitness market, their leadership drives significant ROI and market penetration. Their track record of successful sales programs and impactful PR campaigns highlights their ability to navigate complex market landscapes and achieve tangible outcomes. The successful candidate will play a pivotal role in establishing and expanding operations for a new sports-focused marketing service and launching a new sports brand.