E-commerce Operations Specialist

Job Title: E-commerce Operations Specialist

Responsibilities:
Logistics Coordination:
– Collaborate with the logistics team to ensure accurate and timely delivery of SKUs, monitoring both quality and quantity.
– Coordinate ship-out dates, ensuring adherence to schedules.
Product Launch and Listing Management:
– Participate in product launch meetings, overseeing the timely setup of product details.
– Ensure timely completion of product title, description, bullet points, A+ content, images, and video.
– Monitor competitor listings, images, videos, and content for relevance and competitiveness.
– Track campaign performance, adjusting budgets and optimizing keywords as needed.
– Monitor competitor listings and keyword strategies, implementing changes when necessary.
– Coordinate efforts to meet ACOS, page rank, and sales goals.
– Track and execute promotion plans (Vine, Coupon, Social Media Promotion, Sale, Affiliate, Subscribe & Save).
– Monitor and report on promotion progress, including affiliate videos and social media promotions.
– Track promotion statistics and report P&L.
– Ensure inventory is sufficient to sustain the promotion plan, coordinating with the inventory team.
Customer Experience and Product Quality:
– Coordinate resolution of negative customer reviews related to quality issues.
– Identify and coordinate opportunities for product variations.
Marketplace Compliance and Account Health:
– Monitor Voice of Customer feedback daily.
– Check the listing quality dashboard for potential listing suppression and other issues.
– Monitor account health for any product violations.
– Keep track of competitor pricing to ensure competitiveness.
– Proactively communicate with Amazon to resolve listing issues promptly.
Requirements:
– Proven experience in e-commerce operations, logistics coordination, and product launch management.
– Familiarity with Amazon Seller Central and related tools.
– Strong analytical skills and ability to track and report on various metrics.
– Excellent communication and collaboration skills.
– Detail-oriented with a focus on meeting deadlines.
– Problem-solving skills and ability to work in a fast-paced environment.
– Proactive approach to identifying and addressing issues.

Application Process: To apply for the E-commerce Operations Coordinator position, please submit your resume along with answers to the following questions in the provided questionnaire:
Questionnaire:
1. Logistics Insight:
? “In the logistics coordination section, we highlighted the importance of coordinating with the CW logistics team and tracking shipments to ensure timely delivery. Can you share a specific example from your past experience where effective logistics coordination played a crucial role in maintaining supply chain efficiency, and what strategies you employed to overcome any challenges that arose?”
2. Competitor Monitoring:
? “In the product launch and listing management section, we emphasized tracking competitor listings, images, videos, and content. How do you plan to ensure our product listings remain relevant and competitive based on the information you gather about competitors? Provide specific strategies you would implement.”
3. Customer Reviews and Quality Issues:
? “The job description mentions coordinating the resolution of negative customer reviews due to quality issues. Can you outline a step-by-step approach you would take to address such reviews and how you would collaborate with relevant teams to prevent future quality concerns?”

Interested candidates, please use the subject line “E-commerce Operations Specialist STAR – Your LastName”