E-commerce Success Manager

Overview:
We’re in search of a dynamic and detail-oriented E-commerce Success Manager to lead our team in managing our upscale e-commerce store. If you’re proficient in e-commerce platforms, excel in organizational skills, and have a knack for digital marketing, customer service, and social media, we want you on our team.

Responsibilities:

Product Management:
Upload new products to our e-commerce platform with compelling descriptions, images, and pricing.
Optimize product listings to boost visibility and drive sales.
Craft engaging content to maintain brand voice and messaging consistency.
Monitor inventory levels to ensure seamless stock management.

Order Processing:
Process customer orders promptly and accurately for timely fulfillment and shipment.
Handle order inquiries, refunds, and returns with professionalism.
Collaborate with the fulfillment team to meet shipping deadlines.

Price Management:
Regularly review and adjust product pricing to stay competitive.
Monitor pricing trends and make strategic adjustments to maximize profitability.

Customer Service:
Provide exceptional customer service through prompt responses to inquiries via email, live chat, and phone.
Address customer concerns efficiently to maintain a positive shopping experience.
Foster strong customer relationships to encourage repeat business.

SEO Optimization:
Optimize product pages and collections for improved search engine visibility.
Conduct keyword research and implement SEO best practices to enhance search rankings.
Analyze website performance data for optimization insights.

Social Media Marketing:
Develop and execute social media marketing strategies to promote products and engage with customers.
Create engaging content for social media platforms to increase brand awareness and drive traffic to the e-commerce store.
Monitor social media channels for customer feedback and respond promptly to inquiries and comments.

Miscellaneous Tasks:
Assist with miscellaneous tasks as assigned, including but not limited to data analysis, reporting, and administrative duties.

Technical Skills:
Implement basic coding knowledge for website adjustments.
Manage Google Merchant Centre and Google Ads for product feeds and advertising.

Qualifications:
Proven experience in e-commerce management or similar roles.
Proficiency in e-commerce platforms like Shopify, WooCommerce, or Magento.
Excellent communication skills, both written and verbal.
Strong organizational and time management abilities.
Knowledge of SEO and digital marketing strategies.
Basic coding skills preferred.
Familiarity with Google Merchant Centre and Google Ads is advantageous.
Ability to work independently and efficiently in a remote setting.

Location: Remote

Employment Type: Full-time

Salary: Competitive, based on experience (performance based bonus extra)

Ready to be a key player in our e-commerce success story? If you’re passionate about luxury products and committed to delivering exceptional customer experiences, we want to hear from you! Include your portfolio or previous work examples when applying.

Join us and be part of our journey to redefine luxury e-commerce. Apply now!