E-commerce Virtual Assistant

Dear,
We run an eCommerce drop shipping business.
We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.
So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.
MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
G suit (customer service platform)
Shopify (eCommerce platform)
Discord (communication channel)
Google translate (for translation)
Responsibilities:
Customer service operations includes:
Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.
Supply Chain operations:
Managing all orders and ensuring timely processing.
Check invoices from suppliers to avoid discrepancies in costs and deliveries.
Ensuring orders are dispatched within 3 days; initiating contact with suppliers for resolutions if delays occur.
Providing tracking numbers for all orders and communicating their status promptly to customers as necessary.
We will provide you with:
Video training
SOP to follow
Access to the Lead customer support to answer all your questions.
Applicant needs to:
Speak fluent English both written and verbally
Minimum 6 months of experience in Customer Support
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Available to join immediately
Be available for a minimum of 20 hours per week. We will start with a two week Click to view will have the opportunity to grow in our business, to work full-time and to receive a bonus each month if the company’s targets are hit. Not currently working for other full-time jobs.
Ideally, you’ll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don’t want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc.
Please respond by telling me what similar experience you have had before and tell me why you think you are a good fit for this job!
I look forward to your proposal.
Thank you.
Estelle